Application Support Team Leader

Technology and Change is a vital part of the Moneybarn business and has provided the platform for our significant growth over the last 10 years. To support this expansion, we are now recruiting for an Application Support Team Leader to join our busy Development team.

With a mixture of in-house and 3rd party applications, the support team’s core purpose is to control, support and configure the business systems ensuring that our organisation has the appropriate access and support tools to effectively run the business. As the Team Leader, you will be responsible for mentoring and coaching the team on all aspects of software support, configuration and development.  Working closely with departmental leadership you will champion and control processes ensuring they are adhered to by the team and wider business.

If you are looking for the next step in your career, this is a great opportunity for someone wanting to move into a Development environment.

What you’ll be expected to do in the role:
  • Provide technical support to the user community including categorisation of tickets and passing items onto Infrastructure Support, PMO or Development teams as appropriate
  • Manage the inbound ticket workload to ensure that for all systems the business uses there is sufficient support for users to operate effectively
  • Ensure the team is trained on systems, and processes are adequately documented
  • Configure business systems within the change management framework
  • Monitor all applications, working closely with the Infrastructure team to ensure appropriate management and planning of server capacity, performance and security, including any actions to ensure operational services are maintained and restored
What we’re looking for from you:

Essential

  • Proven team leadership skills working within an ITIL environment
  • Previous experience in software support or related experience
  • A logical/Problem solving mindset
  • A self-starter with a can-do attitude
  • Previous experience in using MS SQL, Windows Server & IIS

Desirable

  • Experience in support software in a regulated industry
  • Service Management experience including ITIL
Working at Moneybarn

Working at Moneybarn is rewarding in every sense, and we believe that if we take care of our people, our business will take care of itself. As a growing company, we are always interested in hearing from people with potential. Our head office is in Petersfield, Hampshire.

We’re the UK’s largest specialist vehicle finance lender, and we’re part of the Provident Financial Group, one of the UK’s leading suppliers of credit products to the non-standard market. To find out more about us, including our history and values, click here.

Reasons to join the Moneybarn team

Ensuring we have a dedicated team is essential to our success, and we’ve worked hard to create a friendly working environment, which allows individuals to share ideas and deliver positive outcomes.

We want all employees to be able to fulfil their potential and excel in their role, so we invest heavily in training and development throughout the business. This approach enables us to nurture talent, and provide the very best outcomes for both our customers and the business.

The wellbeing of our team is incredibly important and we offer a gym, qualified instructors, keep-fit classes, Barney Bikes and regular fruit deliveries for employees to enjoy. We also run a range of regular in-house events and activities to promote interaction and communication within the company.

2017 marked our 25th year of trading and we believe our continued success is driven by our values-based approach which underpins the way that we engage with our employees, customers and partners. Our values are: Fair, Approachable, Responsible & Progressive.

Benefits

We offer competitive salaries and a full employee benefit package, which includes a contributory pension, employee Sharesave and stock purchase schemes.

How do you apply?

Click on the "Apply now” button below. This will pop up an email which you can use to attach and send us your CV and covering letter telling us why this is the perfect opportunity for you.

Once we’ve received your CV and covering letter, if you’re successful at the first stage we’ll contact you to arrange an interview.

If you don’t hear from us within 7 days of sending us your application, this means you have been unsuccessful. We may not be able to provide confirmation and feedback to everyone who applies.

Important notes

  • We will keep your CV on our records for 6 months after your application
  • We will carry out full financial checks and Criminal Record Bureau checks as part of the recruitment process for all roles
  • As an employer that believes in the importance of cultural diversity in the workplace, we’ve signed up for the National Equality Standard (NES). You can find out more here.