Application Support Technician

We are now recruiting for an Application Support Technician to join our busy but friendly IT Team. Whether you are looking for your next role in an Application Support environment, or looking to progress into this area, this could be a great opportunity to help you enhance your skills and develop your career.

Reporting to the Application Support Team Leader the Application Support Technician will be responsible for providing first-line support of the various software systems in use at Moneybarn, managing incidents and work requests, applying solutions and escalating to our development or support colleagues in accordance with the application support process.

If you are a keen technology user with a logical, problem solving mindset and strong organisational skills then this might be the role for you. Please contact the Moneybarn Careers Team today.

What you’ll be expected to do in the role

Provide technical support to the internal and 3rd party user community through:

  • Triage/prioritisation of production support items
  • Categorising incidents, changes, and work requests
  • Investigating support items and managing them through to resolution
  • Applying known solutions such as SQL scripts and server interventions and maintaining solution documentation
  • Routing/escalating support items to support team colleagues, software developers, or the project teams as appropriate
  • Liaising with 3rd party system vendors to ensure issues are resolved appropriately
  • Pro-active monitoring of systems for problem behaviour, escalating as appropriate
  • Ensuring users are kept well updated on the status and resolution of support items in line with agreed SLAs
  • Performing specialised configuration updates and other skilled maintenance activities on business systems, both internally developed and 3rd party

Support the Application Support Team Leader in:

  • Championing and controlling production support processes and best practices, ensuring they are adhered to by the team and the wider business
  • Championing and maintaining knowledge base
What we are looking for from you

Essential

  • Experience using Windows, Office suite of applications
  • Logical/Problem-solving
  • Working as part of a multi-skilled team with developers, engineers, business partners etc
  • Managing own workload
  • Prioritising competing tasks/deadlines
  • Experience working in a regulated industry
  • Understanding of and experience using a variety of computer software
  • Strong MS Office knowledge

Desirable

  •  Knowledge of T-SQL scripting (querying databases and inserting/updating)
  • Knowledge of software development methodology and tools
  • Degree in a business or technology discipline

 

A fast-paced company that rewards creativity, initiative and contribution

Growing like we are, we’re always interested to hear from talented people. We currently employ nearly 300 team members at our head office in Petersfield, Hampshire and are the UK’s largest specialist vehicle finance lender. Something you could be a part of.

Our parent company is Provident Financial Group, one of the UK’s leading suppliers of credit products to the non-standard market, which provides us and you with added security. You can find out more about us, including our history and values, by clicking here.

Growing together in a friendly working environment 

To help you fulfil your potential and excel in your role, we invest heavily in training and development throughout the company. This approach enables us to nurture your talent, while providing the very best outcomes for both our customers and the business.

We’ve also created a friendly, open and engaging working environment, which encourages individuals to share ideas and work hard for each other. We genuinely all get along too and spend quality time together in and out of work, with numerous clubs starting spontaneously, from Cake Club to Gut Busters (the irony).

Taking care of our employees – it’s The Moneybarn Way

The happiness and wellbeing of our team is incredibly important to us. As a result, we’ve introduced many perks, activities and events that help promote interaction and communication within the company.

You’ll notice this caring approach from your very first day. That’s because everyone receives an accredited induction of up to two weeks to ensure they feel welcome, fully informed and truly settled in.

You’ll get all the usual benefits
      • Competitive salary
      • Pension scheme
      • Life insurance
      • 25 days holiday
      • Enhanced maternity pay scheme
Plus, a few bonus ones
      • On-site gym with fitness coaching
      • Yoga and Core strength classes
      • Fresh fruit deliveries
      • Wellbeing presentations
      • Barney Bikes
      • Barney Breakfast
      • Stock purchase schemes
      • And many more…
How do you apply?

Simply click the ‘Apply now’ button. This will pop up an email, which you can use to attach your CV, and covering letter telling us why this is the perfect opportunity for you.

Once we’ve received it, if you’re successful at the first stage, we’ll contact you to arrange an interview.

Important notes
    • We will keep your CV on our records for 12 months after your application. For more information about how we collect, use and share your personal data when you apply for a role with us, please see our  Applicant Privacy Notice.
    • We will carry out full financial checks and Criminal Record Bureau checks as part of the recruitment process for all roles
    • As an employer that believes in the importance of cultural diversity in the workplace, we’ve signed up for the National Equality Standard (NES). You can find out more here