Part Time Complaints Administrator 3 Month Fixed Term Contract

We are searching for an efficient Complaints Administrator to join our busy Complaints Team on a 3-month Fixed Term basis. Located in the busy market town of Petersfield, this position will suit a confident individual looking to demonstrate their administration skills in their next brilliant role.

The successful candidate will need to be motivated and friendly. This role supports a number of departments and is expected to be fast-paced so being able to multitask whilst under pressure and maintaining a professional manner at all times is essential.

If you enjoy getting stuck into any task, big or small, we would love to hear from you!

What you’ll be expected to do in the role
  • Managing the preparation of initial letters and acknowledgment letters for the Complaints team
  • General administration of the Complaints system, to include correctly logging complaints and assigning/distribution of work to the Complaint Officers
  • Answering the telephone in a professional manner and occasionally making calls to customers and or brokers/motor dealers.
  • Management of the Search and Decline queries received into the business to include investigation into these on a high level when required.
  • Management and investigation into Credit Reference Queries and issuing responses.
  • Logging/requesting engineer reports from selected providers.
  • Issuing of responses to PPI queries received from customers.
  • Investigation and resolution and conclusion of non-complex complaint cases.
  • Providing a high level of customer service (both on the telephone and internally within the business).
  • When required, issuing FOS rights letters and summary resolution communications on informal complaints.
  • Preparing and collating complaint files when cases are referred to the Financial Ombudsman Service and drafting covering letters.
  • Managing and maintaining department spreadsheets
  • Updating/drafting of internal procedures
What we’re looking for from you


  • Administration
  • Computer skills (Microsoft Office, Outlook) at intermediate Level
  • Customer service skills
  • Excellent written and verbal English
  • Excellent telephone manner and communication skills
  • Attention to detail and organised
  • Committed and reliable
  • Takes pride in their work
  • Ability to manage own workload


  • Experience working in a Financial Services/FCA regulated environment
  • Complaints experience
A fast-paced company that rewards creativity, initiative and contribution

Growing like we are, we’re always interested to hear from talented people. We currently employ nearly 300 team members at our head office in Petersfield, Hampshire and are the UK’s largest specialist vehicle finance lender. Something you could be a part of.

Our parent company is Provident Financial Group, one of the UK’s leading suppliers of credit products to the non-standard market, which provides us and you with added security. You can find out more about us, including our history and values, by clicking here.

Growing together in a friendly working environment 

To help you fulfil your potential and excel in your role, we invest heavily in training and development throughout the company. This approach enables us to nurture your talent, while providing the very best outcomes for both our customers and the business.

We’ve also created a friendly, open and engaging working environment, which encourages individuals to share ideas and work hard for each other. We genuinely all get along too and spend quality time together in and out of work, with numerous clubs starting spontaneously, from Cake Club to Gut Busters (the irony).

Taking care of our employees – it’s The Moneybarn Way

The happiness and wellbeing of our team is incredibly important to us. As a result, we’ve introduced many perks, activities and events that help promote interaction and communication within the company.

You’ll notice this caring approach from your very first day. That’s because everyone receives an accredited induction of up to two weeks to ensure they feel welcome, fully informed and truly settled in.

You’ll get all the usual benefits
  • Competitive salary
  • Pension scheme
  • Life insurance
  • 25 days holiday
  • Enhanced maternity pay scheme
Plus, a few bonus ones
  • On-site gym with fitness coaching
  • Yoga and Core strength classes
  • Fresh fruit deliveries
  • Wellbeing presentations
  • Barney Bikes
  • Barney Breakfast
  • Stock purchase schemes
  • And many more…
How do you apply?

Simply click the ‘Apply now’ button. This will pop up an email, which you can use to attach your CV, and covering letter telling us why this is the perfect opportunity for you.

Once we’ve received it, if you’re successful at the first stage, we’ll contact you to arrange an interview.

Important notes
  • We will keep your CV on our records for 12 months after your application. For more information about how we collect, use and share your personal data when you apply for a role with us, please see our  Applicant Privacy Notice.
  • We will carry out full financial checks and Criminal Record Bureau checks as part of the recruitment process for all roles

As an employer that believes in the importance of cultural diversity in the workplace, we’ve signed up for the National Equality Standard (NES). You can find out more here