Contact Centre Team Leader

We are Moneybarn, the UK’s largest specialist vehicle finance lender, and we are looking for a confident, inspiring and determined Team Leader to join our growing Customer Operations Department.

Leading the way on the front line in our fast-paced contact centre, our Customer Support team goes above and beyond to ensure all our customers get the help they need to make their journey with us an exceptional one.

As Customer Contact Team Leader, you will be responsible for the day to day supervision, coaching and development of your team of 10-12 Customer Support Agents, ensuring the consistent delivery of first class customer service at all times.

If you are an experienced Team Leader, looking for your next fantastic opportunity to work in a fast paced, rapidly growing organisation, we’d love to hear from you.

What we’re looking for from you

Must have:

  • Strong leadership skills
  • Natural empathy for the customer experience
  • Proven experience of managing a team of 10-12 people
  • High standards of numeracy and literacy, and excellent written and verbal skills
  • Excellent communication and interpersonal skills
  • Confidence in making decisions
  • Self-motivated and ability to motivate others
  • The drive to achieve daily, weekly and monthly targets
  • Ability to prioritise workload with excellent organisational and time management skills
  • Experience of performance management processes, working closely with Contact Centre Manager and HR


  • Experience working within the motor finance industry
  • Detailed knowledge and understanding of FCA regulations
Working at Moneybarn

Working at Moneybarn is rewarding in every sense, and we believe that if we take care of our people, our business will take care of itself. As a growing company, we are always interested in hearing from people with potential. Our head office is in Petersfield, Hampshire.

We’re the UK’s largest specialist vehicle finance lender, and we’re part of the Provident Financial Group, one of the UK’s leading suppliers of credit products to the non-standard market. To find out more about us, including our history and values, click here.

Reasons to join the Moneybarn team

Ensuring we have a dedicated team is essential to our success, and we’ve worked hard to create a friendly working environment, which allows individuals to share ideas and deliver positive outcomes.

We want all employees to be able to fulfil their potential and excel in their role, so we invest heavily in training and development throughout the business. This approach enables us to nurture talent, and provide the very best outcomes for both our customers and the business.

The wellbeing of our team is incredibly important and we offer a gym, qualified instructors, keep-fit classes, Barney Bikes and regular fruit deliveries for employees to enjoy. We also run a range of regular in-house events and activities to promote interaction and communication within the company.

2017 marks Moneybarn’s 25th year of trading and we believe our continued success is driven by our values-based approach which underpins the way that we engage with our employees, customers and partners. Our values are: Fair, Approachable, Responsible & Progressive.


We offer competitive salaries and a full employee benefit package, which includes a contributory pension, employee Sharesave and stock purchase schemes.

How do you apply?

Click on the "Apply now” button below. This will pop up an email which you can use to attach and send us your CV and covering letter telling us why this is the perfect opportunity for you.

Once we’ve received your CV and covering letter, if you’re successful at the first stage we’ll contact you to arrange an interview.

If you don’t hear from us within 7 days of sending us your application, this means you have been unsuccessful. We may not be able to provide confirmation and feedback to everyone who applies.

Important notes

  • We will keep your CV on our records for 12 months after your application . For more information about how we collect, use and share your personal data when you apply for a role with us, please see our Applicant Privacy Notice.
  • We will carry out full financial checks and Criminal Record Bureau checks as part of the recruitment process for all roles
  • As an employer that believes in the importance of cultural diversity in the workplace, we’ve signed up for the National Equality Standard (NES). You can find out more here.