We are now looking for a Customer Feedback Analyst to join our team in Petersfield. As a key member of an expanding customer experience focused team, the main purpose of your role will be to take on responsibility for monitoring and managing Moneybarn’s existing customer feedback loops, including customer review sites and social media.
Reporting into the Customer Experience Communications Manager, you will play a key part in the future development of our Customer Engagement (and wider Customer Experience) Strategy, helping to shape and implement enhanced, effective closed loop customer feedback processes.
With previous experience in a Customer Insight or Feedback Analyst role, you will be well placed to continually listen to what our customers are saying, analysing what that means and share clear, concise insight from our customer base with key business stakeholders and a wider audience where needed. The information you share will be key to helping identify and drive customer experience improvements, resulting in improved customer outcomes.
If you share our passion for the customer experience, have previous experience of dealing with and analysing customer feedback, possess knowledge of wider customer experience principles, strategy and design and have relationship building skills that are second to none, we would love to hear from you!
Working at Moneybarn is rewarding in every sense, and we believe that if we take care of our people, our business will take care of itself. As a growing company, we are always interested in hearing from people with potential. Our head office is in Petersfield, Hampshire.
We’re the UK’s largest specialist vehicle finance lender, and we’re part of the Provident Financial Group, one of the UK’s leading suppliers of credit products to the non-standard market. To find out more about us, including our history and values, click here.
Ensuring we have a dedicated team is essential to our success, and we’ve worked hard to create a friendly working environment, which allows individuals to share ideas and deliver positive outcomes.
We want all employees to be able to fulfil their potential and excel in their role, so we invest heavily in training and development throughout the business. This approach enables us to nurture talent, and provide the very best outcomes for both our customers and the business.
The wellbeing of our team is incredibly important and we offer a gym, qualified instructors, keep-fit classes, Barney Bikes and regular fruit deliveries for employees to enjoy. We also run a range of regular in-house events and activities to promote interaction and communication within the company.
2017 marks Moneybarn’s 25th year of trading and we believe our continued success is driven by our values-based approach which underpins the way that we engage with our employees, customers and partners. Our values are: Fair, Approachable, Responsible & Progressive.
We offer competitive salaries and a full employee benefit package, which includes a contributory pension, employee Sharesave and stock purchase schemes.
Click on the "Apply now” button below. This will pop up an email which you can use to attach and send us your CV and covering letter telling us why this is the perfect opportunity for you.
Once we’ve received your CV and covering letter, if you’re successful at the first stage we’ll contact you to arrange an interview.
If you don’t hear from us within 7 days of sending us your application, this means you have been unsuccessful. We may not be able to provide confirmation and feedback to everyone who applies.