Customer Support Agent

We’re Moneybarn, the UK’s leading lender of specialist car and van finance.

At Moneybarn, our customers are at the heart of what we do, and we pride ourselves on providing a service that our customers love.

Leading the way on the front line in our fast-paced contact centre, our Customer Support Agents go above and beyond to ensure all our customers get the help they need to make their journey with us an exceptional one.

If you’re as passionate about fantastic customer service as we are, and want to work in a growing company where no two days are the same, you could be just who we are looking for to join our dynamic team of Agents.

What you'll be expected to do in the role
  • As first point of contact, you will liaise with our customers via inbound and outbound telephone calls.
  • You will establish strong relationships with our customers, being patient, understanding, and taking the time necessary to deal with all queries effectively
  • You will identify and work with vulnerable customers or customers in financial difficulty, acting with the utmost compassion and professionalism
  • You will support and facilitate customers in finding appropriate solutions at any stage of their journey. This includes setting up and amending direct debits, processing card payments and keeping customers clearly informed and up to date regarding their options
  • You will handle and resolve all complaints in a timely and efficient manner
What we’re looking for from you
  • Excellent communication skills, especially a professional, polite and courteous telephone manner
  • Ability to develop strong working relationships
  • Ability to manage your own case load and work well under pressure
  • Ability to adapt your approach to suit the needs of the customer, demonstrating due care and compassion for their individual circumstances

Available for shifts between 08:00-20:00 Monday to Friday, and 1 in 3 Saturdays between 09:00-12:30.

Working at Moneybarn

Working at Moneybarn is rewarding in every sense, and we believe that if we take care of our people, our business will take care of itself. As a growing company, we are always interested in hearing from people with potential. Our head office is in Petersfield, Hampshire.

We’re the UK’s largest specialist vehicle finance lender, and we’re part of the Provident Financial Group, one of the UK’s leading suppliers of credit products to the non-standard market. To find out more about us, including our history and values, click here.

Reasons to join the Moneybarn team

Ensuring we have a dedicated team is essential to our success, and we’ve worked hard to create a friendly working environment, which allows individuals to share ideas and deliver positive outcomes.

We want all employees to be able to fulfil their potential and excel in their role, so we invest heavily in training and development throughout the business. This approach enables us to nurture talent, and provide the very best outcomes for both our customers and the business.

The wellbeing of our team is incredibly important and we offer a gym, qualified instructors, keep-fit classes, Barney Bikes and regular fruit deliveries for employees to enjoy. We also run a range of regular in-house events and activities to promote interaction and communication within the company.

2017 marks Moneybarn’s 25th year of trading and we believe our continued success is driven by our values-based approach which underpins the way that we engage with our employees, customers and partners. Our values are: Fair, Approachable, Responsible & Progressive.

Benefits

We offer competitive salaries and a full employee benefit package, which includes a contributory pension, employee Sharesave and stock purchase schemes.

How do you apply?

Click on the "Apply now” button below. This will pop up an email which you can use to attach and send us your CV and covering letter telling us why this is the perfect opportunity for you.

Once we’ve received your CV and covering letter, if you’re successful at the first stage we’ll contact you to arrange an interview.

If you don’t hear from us within 7 days of sending us your application, this means you have been unsuccessful. We may not be able to provide confirmation and feedback to everyone who applies.

Important notes

  • We will keep your CV on our records for 12 months after your application . For more information about how we collect, use and share your personal data when you apply for a role with us, please see our Applicant Privacy Notice.
  • We will carry out full financial checks and Criminal Record Bureau checks as part of the recruitment process for all roles
  • As an employer that believes in the importance of cultural diversity in the workplace, we’ve signed up for the National Equality Standard (NES). You can find out more here