A Customer Service Agent is responsible for providing an excellent level of service to ‘live’ customers throughout their customer journey with Moneybarn – from the point they start a finance agreement with us to the point they complete or otherwise end the agreement.
The Customer Service Team believes in helping customers to achieve the best outcomes. We are committed to adhere to the principles of Treating Customers Fairly (TCF) and to ensure compliance with the guidelines and regulations set out by the Financial Conduct Authority (FCA), not because we have to, but because we believe it is the right thing to do for the customer.
The Customer Service Agent role is varied and includes liaising with customers via inbound and outbound telephone calls, email, web chat and letter. It is our aim to respond to all customer queries as promptly as possible, therefore high levels of productivity and a strong work ethic are essential for the role.
Working at Moneybarn is rewarding in every sense, and we believe that if we take care of our people, our business will take care of itself. As a growing company, we are always interested in hearing from people with potential. Our head office is in Petersfield, Hampshire.
We’re the UK’s largest specialist vehicle finance lender, and we’re part of the Provident Financial Group, one of the UK’s leading suppliers of credit products to the non-standard market. To find out more about us, including our history and values, click here.
Ensuring we have a dedicated team is essential to our success, and we’ve worked hard to create a friendly working environment, which allows individuals to share ideas and deliver positive outcomes.
We want all employees to be able to fulfil their potential and excel in their role, so we invest heavily in training and development throughout the business. This approach enables us to nurture talent, and provide the very best outcomes for both our customers and the business.
The wellbeing of our team is incredibly important and we offer a gym, qualified instructors, keep-fit classes, Barney Bikes and regular fruit deliveries for employees to enjoy. We also run a range of regular in-house events and activities to promote interaction and communication within the company.
2017 marks Moneybarn’s 25th year of trading and we believe our continued success is driven by our values-based approach which underpins the way that we engage with our employees, customers and partners. Our values are: Fair, Approachable, Responsible & Progressive.
We offer competitive salaries and a full employee benefit package, which includes a contributory pension, employee Sharesave and stock purchase schemes.
Are you enthusiastic about this Complaints role or keen to get some more information?
Click on the "Apply Now" button at the bottom of the page. This will pop up an email which you can use to attach and send us your CV and covering letter telling us why this is the perfect opportunity for you.
Once we’ve received your CV and covering letter, if you’re successful at the first stage we’ll contact you to arrange an interview.
If you don’t hear from us within 7 days of sending us your application, this means you have been unsuccessful. We may not be able to provide confirmation and feedback to everyone who applies.