Trainer ( Learning & Development)

We are now recruiting an experienced Trainer, to complement our Learning and Development team.  Our mission is to ensure we continue to deliver a first-class induction and onboarding experience to our new team members.

Responsible for updating and delivering company training and development activities in accordance with organisational requirements.  You will work closely with our Contact Centre Team Leaders, Managers and Quality Assurance team, to carry out training, coaching and development activities to drive performance, with particular focus on compliance, call quality and productivity KPIs.

You’ll relish the opportunity to make this role your own and the responsibility the role provides. You will display a real taste and flare for training people with previous experience of designing and delivering training ideally in a contact centre environment. In addition to being a brilliant trainer you’ll also be Passionate about developing colleagues and seeing the impact this has on customer service.

What you’ll be expected to do in the role:
  • Responsible for the updating, planning, implementation and delivery of Learning and Development requirements to agreed timescales
  • Responsible for updating the delivery of the company induction programme for all new employees
  • Side by side call listening with Customer Support Agents, identifying opportunities for improvement and development
  • Ensure that new Customer Support Agents understand and adhere to industry regulation and internal compliance
  • Manage and maintain the e-learning tools and platform used across the business
What we’re looking for from you:

Essential

  • Proven experience of training, design, delivery and evaluation
  • The ability to identify performance improvement opportunities and coach and develop Agents
  • Experience of a regulated environment following process and procedure
  • Ability to prioritise workload dependent on the requirements of the business at any one time
  • Excellent organisation skills and attention to detail
  • Excellent customer service, communication and interpersonal skills
  • Experience in delivering engaging and enthusiastic training sessions
  • Self-motivated and ability to motivate others

Desirable:

  • Experience working within the motor finance industry
  • Knowledge and understanding of FCA regulations
Working at Moneybarn

Working at Moneybarn is rewarding in every sense, and we believe that if we take care of our people, our business will take care of itself. As a growing company, we are always interested in hearing from people with potential. Our head office is in Petersfield, Hampshire.

We’re the UK’s largest specialist vehicle finance lender, and we’re part of the Provident Financial Group, one of the UK’s leading suppliers of credit products to the non-standard market. To find out more about us, including our history and values, click here.

Reasons to join the Moneybarn team

Ensuring we have a dedicated team is essential to our success, and we’ve worked hard to create a friendly working environment, which allows individuals to share ideas and deliver positive outcomes.

We want all employees to be able to fulfil their potential and excel in their role, so we invest heavily in training and development throughout the business. This approach enables us to nurture talent, and provide the very best outcomes for both our customers and the business.

The wellbeing of our team is incredibly important and we offer a gym, qualified instructors, keep-fit classes, Barney Bikes and regular fruit deliveries for employees to enjoy. We also run a range of regular in-house events and activities to promote interaction and communication within the company.

2017 marked Moneybarn’s 25th year of trading and we believe our continued success is driven by our values-based approach which underpins the way that we engage with our employees, customers and partners. Our values are: Fair, Approachable, Responsible & Progressive.

Benefits

We offer competitive salaries and a full employee benefit package, which includes a contributory pension, employee Sharesave and stock purchase schemes.

How do you apply?

Click on the "Apply now” button below. This will pop up an email which you can use to attach and send us your CV and covering letter telling us why this is the perfect opportunity for you.

Once we’ve received your CV and covering letter, if you’re successful at the first stage we’ll contact you to arrange an interview.

If you don’t hear from us within 7 days of sending us your application, this means you have been unsuccessful. We may not be able to provide confirmation and feedback to everyone who applies.

Important notes

  • We will keep your CV on our records for 12 months after your application . For more information about how we collect, use and share your personal data when you apply for a role with us, please see our Applicant Privacy Notice.
  • We will carry out full financial checks and Criminal Record Bureau checks as part of the recruitment process for all roles
  • As an employer that believes in the importance of cultural diversity in the workplace, we’ve signed up for the National Equality Standard (NES). You can find out more here.