Due to our continued growth, we have a new role within our Contact Centre Facilitation Team, reporting directly to our Contact Centre Facilitation Manager. This role will support the Contact Centre to ensure that available resource is optimised to deliver the best possible service to our customers.
The focus of this newly created role is to support the enhancement of our customer experience through in-depth analysis and insight into customer behaviour across our channels.
In this role you will be an integral part of pushing the business forward. To be successful, you will need previous experience with Call Management Systems, resource planning / monitoring of call volumes and service levels, with the ability to identify trends and exceptions.
This role is a permanent position, however we will consider applications on a fixed term or contract basis.
Working at Moneybarn is rewarding in every sense, and we believe that if we take care of our people, our business will take care of itself. As a growing company, we are always interested in hearing from people with potential. Our head office is in Petersfield, Hampshire.
We’re the UK’s largest specialist vehicle finance lender, and we’re part of the Provident Financial Group, one of the UK’s leading suppliers of credit products to the non-standard market. To find out more about us, including our history and values, click here.
Ensuring we have a dedicated team is essential to our success, and we’ve worked hard to create a friendly working environment, which allows individuals to share ideas and deliver positive outcomes.
We want all employees to be able to fulfil their potential and excel in their role, so we invest heavily in training and development throughout the business. This approach enables us to nurture talent and provide the very best outcomes for both our customers and the business.
The wellbeing of our team is incredibly important, and we offer a gym, qualified instructors, keep-fit classes, Barney Bikes and regular fruit deliveries for employees to enjoy. We also run a range of regular in-house events and activities to promote interaction and communication within the company.
2017 marked Moneybarn’s 25th year of trading and we believe our continued success is driven by our values-based approach which underpins the way that we engage with our employees, customers and partners. Our values are: Fair, Approachable, Responsible & Progressive.
We offer competitive salaries and a full employee benefit package, which includes a contributory pension, employee Sharesave and stock purchase schemes.
Click on the "Apply now” button below. This will pop up an email which you can use to attach and send us your CV and covering letter telling us why this is the perfect opportunity for you.
Once we’ve received your CV and covering letter, if you’re successful at the first stage we’ll contact you to arrange an interview.
If you don’t hear from us within 7 days of sending us your application, this means you have been unsuccessful. We may not be able to provide confirmation and feedback to everyone who applies.