FAQs - Your questions about coronavirus

I’ve requested a payment holiday, but I haven’t heard back. What should I do?

Sam Wooller, Customer Experience Communications Manager
Friday, 30 October 2020

If you’ve requested a payment holiday and received an initial confirmation back, we have got your request and we’ll get back to you as soon as we can.

All payment holiday requests will be confirmed within 7-10 working days.

While you’re waiting for a response, you may also want to view our coronavirus FAQs which may answer your questions and concerns.

We thank you for your patience and understanding at this time.