What happens when my agreement is terminated?

Sam Wooller, Customer Experience Communications Manager, Monday, 22 August 2016
Updated: Monday, 18 September 2023

If your agreement has been terminated and you have not yet received official confirmation of this, you will receive this shortly. This will be a letter explaining what will happen next and what you need to do.

We’ll keep trying to reach you to explain the next steps and what you need to do at each stage of the process.

We always want to work with customers to ensure you get the best outcome possible so please speak to us if you are in any doubt about what is happening or why. If you want more information, or if you want to update us on your circumstances please contact our Customer Services Team on 0330 555 1230.

If your agreement has been terminated and you have not yet received official confirmation of this, you will receive this shortly. This will be a letter explaining what will happen next and what you need to do.

We’ll keep trying to reach you to explain the next steps and what you need to do at each stage of the process.

We always want to work with customers to ensure you get the best outcome possible so please speak to us if you are in any doubt about what is happening or why. If you want more information, or if you want to update us on your circumstances please contact our Customer Services Team on 0330 555 1230.

We're here to help...

Financial difficulties

If you’re experiencing financial difficulties, we want to help. Please take a look at the different support available to you and together we’ll find a solution suitable for your personal circumstances.

Contact us

You can call our Customer Services Team on 0330 555 1230. Please see our contact us page for opening hours.

We're here to help...

Financial difficulties

If you’re experiencing financial difficulties, we want to help. Please take a look at the different support available to you and together we’ll find a solution suitable for your personal circumstances.

Contact us

You can call our Customer Services Team on 0330 555 1230. Please see our contact us page for opening hours.

 
Sam Wooller, Customer Experience Communications Manager
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