Asset Administrator

We are Moneybarn, the UK’s largest specialist vehicle finance lender, and we are looking for an efficient and highly motivated Asset Administrator to join our growing Asset Management Team.

The Asset Management Team undertake a final call on terminated agreements to try and keep the customer in the vehicle. If this process fails, they are then responsible for recovering the asset, working closely with teams across the business and external partners. As Asset Administrator, you will undertake all administrative duties concerned with managing the recovery and re-marketing of our vehicles with high levels of accuracy and a flexible approach, to ensure the best possible outcomes for our customers.

This role would suit an experienced administrator, with a background in Insurance, Finance, Fraud, or Trace & Investigation. If you are resilient, have the confidence to make important decisions, and you are looking for an opportunity to work in a fast paced, rapidly growing organisation, we’d love to hear from you.

What you’ll be expected to do in the role
  • Undertake all administrative duties associated with managing the recovery of all assets through external partners (asset recovery, field support and trace partners across all termination variables)
  • Undertake all administrative duties concerning with taking receipt of, and disposing of our assets in coordination with our external partners including managing DVLA/Manufacturer communications relating to V5’s/service history/cherished-plates/MOT’s/spare keys etc
  • Complete and issue witness statements and referrals to the police for stolen vehicles
  • Complete final calculations to establish whether a shortfall has transpired
  • Undertake the coordination of external partnership management including external Asset Recovery partners and Trace & Field partners
  • Undertake desktop based trace activity in accordance with the procedures documented from time to time
  • Dealing with other asset related day to day tasks (Half Rule, Right of Withdrawal, Insurance Write-offs, deceased customers, Innocent Purchasers, Crush-watch Scheme, HPI management)
What we’re looking for from you

Must have:

  • Excellent written and verbal communication skills
  • Ability to gather facts, ask appropriate questions and evaluate the information provided to ensure a fair outcome for the customer
  • High levels of accuracy and attention to detail with the ability to manage high volume, repetitive tasks
  • Customer service and interpersonal skills
  • Detailed knowledge and understanding of FCA regulations, with experience of a regulated environment
  • Be driven to achieve daily, weekly and monthly targets
  • Competent with Microsoft Office Skills (Word, Excel)

Desirable:

  • Experience working within the motor finance industry
  • Conducting tracing investigations preferably in a debt recovery environment
  • The confident use of tracing tools including open source (internet) searching
Working at Moneybarn

Working at Moneybarn is rewarding in every sense, and we believe that if we take care of our people, our business will take care of itself. As a growing company, we are always interested in hearing from people with potential. Our head office is in Petersfield, Hampshire.

We’re the UK’s largest specialist vehicle finance lender, and we’re part of the Provident Financial Group, one of the UK’s leading suppliers of credit products to the non-standard market. To find out more about us, including our history and values, click here.

Reasons to join the Moneybarn team

Ensuring we have a dedicated team is essential to our success, and we’ve worked hard to create a friendly working environment, which allows individuals to share ideas and deliver positive outcomes.

We want all employees to be able to fulfil their potential and excel in their role, so we invest heavily in training and development throughout the business. This approach enables us to nurture talent, and provide the very best outcomes for both our customers and the business.

The wellbeing of our team is incredibly important and we offer a gym, qualified instructors, keep-fit classes, Barney Bikes and regular fruit deliveries for employees to enjoy. We also run a range of regular in-house events and activities to promote interaction and communication within the company.

2017 marked Moneybarn’s 25th year of trading and we believe our continued success is driven by our values-based approach which underpins the way that we engage with our employees, customers and partners. Our values are: Fair, Approachable, Responsible & Progressive.

Benefits

We offer competitive salaries and a full employee benefit package, which includes a contributory pension, employee Sharesave and stock purchase schemes.

How do you apply?

Click on the "Apply now” button below. This will pop up an email which you can use to attach and send us your CV and covering letter telling us why this is the perfect opportunity for you.

Once we’ve received your CV and covering letter, if you’re successful at the first stage we’ll contact you to arrange an interview.

If you don’t hear from us within 7 days of sending us your application, this means you have been unsuccessful. We may not be able to provide confirmation and feedback to everyone who applies.

Important notes
  • We will keep your CV on our records for 12 months after your application. For more information about how we collect, use and share your personal data when you apply for a role with us, please see our Applicant Privacy Notice
  • We will carry out full financial checks and Criminal Record Bureau checks as part of the recruitment process for all roles
  • As an employer that believes in the importance of cultural diversity in the workplace, we’ve signed up for the National Equality Standard (NES). You can find out more here