Contact us

Contact us

We’re here to help

We’re here to support our customers through whatever life might throw their way.

If you need to get in touch with us, please click on the relevant section below to see our contact details and opening hours or you can manage your account and message us securely through the My Moneybarn online portal. You may also find answers to your questions in our FAQS.

If you are unable to access information in a format suitable for you then there are plenty of options available.

If you’re experiencing financial difficulties, we want to help. Please reach out to us and we’ll help to  find the best solution, suitable for your personal circumstances.

If you’ve been impacted by the ongoing pandemic and you are not able to make your next payment, you may be eligible for a payment holiday. To request a payment holiday, please complete the form at the bottom of this page.

You can call our Customer Services Team on 0330 555 1230

 

When we’re receiving a high volume of calls you might have to wait a while to speak to us. We appreciate your patience and understanding.

 

Please note: Our Contact Centre is currently not available on a Saturday. We’re working to increase our opening hours and hope to be available on a Saturday again soon.

 

Alternatively you can manage your account by using the My Moneybarn online portal.

Here you can:

  • Make a payment
  • Set up Direct Debit payments
  • Find out when your next payment is due
  • Change your Direct Debit payment date
  • See your current balance
  • Send us a secure message

 

We’re available Monday – Friday: 8am – 5.30pm (excluding bank holidays).

If you are looking for help financing a new vehicle, please get in touch with our sales team. You can contact them by:

 

Email: directsales@moneybarn.com

 

Phone: 0330 555 2505  

 

Monday – Friday: 9am – 7pm (excluding bank holidays)

Saturday: 9am – 5:30pm

 

If you’d like to work for us, then we’d love to hear from you. We’re always on the lookout for new talent to join our team. Please get in touch with our recruitment team by:

 

Email: careers@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am-5:30pm (excluding bank holidays)

If our service has been unsatisfactory, then we’d like to know.

 

You can find information on how to make a complaint and our process here.

 

Currently, if you’d like an update on an existing complaint then please contact our complaints team by email.

 

Email: complaints@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am -5:30pm (excluding bank holidays)

Our head office is based in the lovely leafy green county of Hampshire, in the town of Petersfield.

If you’d like to write to us, or you’re arranging a visit, then you can find us at:

Moneybarn
Athena House,
Bedford Road,
Petersfield
Hampshire
GU32 3LJ

 

Do you need a payment holiday?

In line with regulatory guidance, you can apply for an initial payment holiday of up to 3 months. If you then need further support you can extend a payment holiday by an additional 1, 2 or 3 months. Giving you up to a total of 6 months.

A Payment holiday will be given to customers who find themselves in exceptional circumstances caused by coronavirus. As a payment holiday will only defer payments and not cancel them it is in your best interest to keep making your payments if you can. Therefore, before requesting a payment holiday, please consider how many months you need one for.

Sometimes a payment holiday might not be the best option for you, so we will assess your request, and, if necessary, work with you to find the best alternative solution depending on your personal and financial circumstances.

How to request a payment holiday:

  1. Submit the payment holiday form at the bottom of this page
  2. You will then receive a confirmation email. Please read this carefully as we’ll need you to send us supporting documents
  3. Once we have everything we need, we’ll aim to confirm your payment holiday within 7-10 working days.

 

How does a payment holiday work?

Your payment holiday is a ‘temporary concession’ which means the terms of your agreement remain unchanged. Any payment(s) which were held during the payment holiday will be due at the end date of your agreement.

Your payment holiday payments will be collected in monthly instalments after the natural end of your agreement, unless you settle or end the agreement early (for example by Voluntary Termination) in which case they will need to be repaid at that stage, as they are classed as agreement arrears. We will not charge you any additional interest or charges under this arrangement as a result of you repaying arrears in this way.

If we agree your payment holiday and freeze your account, we won’t report any account changes to your credit file. This means your payment holiday shouldn’t cause a long-term negative impact on your credit score.

Don’t worry if you see an initial impact on your credit file because of the payment holiday – this is just because we are still adjusting our reporting, and your credit score will reflect the correct position as soon as that’s complete.

Although your credit score won’t be impacted by a payment holiday, it’s important to know that it’s not only this that lenders look at when making decisions on whether or not to give you credit. They could also review your bank account information or consider your use of current or previous credit products.

Please fully complete the form below to request a payment holiday.