Contact us

Contact us

Managing your account at this time

We’re here to support our customers through coronavirus (COVID-19). If you can continue your finance payments as normal, it’s in your best interest to do so.

However, if you are not able to make your next payment, we may be able to support you with a payment holiday, or another support option depending on your personal and financial circumstances.

To request a payment holiday, please complete the form at the bottom of this page. For all other queries, you can contact us through the My Moneybarn online portal , or why not check out our helpful FAQs.

We’re currently receiving a high volume of messages and we’re working hard to respond as quickly as we can.

 

To request a new or extended payment holiday, please complete the form at the bottom of this page.

 

For all other queries you can contact us through the My Moneybarn online portal.

 

Alternatively, please call our Customer Services Team on 0330 555 1230.

 

We’re available Monday – Saturday: 8am – 5.30pm (excluding bank holidays).

If you are looking for help financing a new vehicle, please get in touch with our sales team. You can contact them by:

 

Email: directsales@moneybarn.com

 

Phone: 0330 555 2505  

 

Monday – Friday: 9am – 7pm (excluding bank holidays)

Saturday: 9am – 5:30pm

 

If you’d like to work for us, then we’d love to hear from you. We’re always on the lookout for new talent to join our team. Please get in touch with our recruitment team by:

 

Email: careers@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am-5:30pm (excluding bank holidays)

If our service has been unsatisfactory, then we’d like to know.

 

You can find information on how to make a complaint and our process here.

 

Currently, if you’d like an update on an existing complaint then please contact our complaints team by email.

 

Email: complaints@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am -5:30pm (excluding bank holidays)

Our head office is based in the lovely leafy green county of Hampshire, in the town of Petersfield.

If you’d like to write to us, or you’re arranging a visit, then you can find us at:

Moneybarn
Athena House,
Bedford Road,
Petersfield
Hampshire
GU32 3LJ

 

Do you need a payment holiday?

If you can afford to continue your vehicle finance payments, it’s in your best interest to do so. However, if you’ve been financially impacted by coronavirus (COVID-19) then we want to help you.

You can make a payment holiday request by completing the form below. Please make sure you tell us whether you’re applying for a new payment holiday (i.e. you haven’t had one yet) or if you’re requesting to extend a payment holiday.

If a payment holiday is agreed, we won’t report any account changes to your credit file whilst payments are frozen. This means you shouldn’t see a long-term negative impact on your credit score if payments return to normal after the payment holiday. However, your credit score could still change over this period, as it’s impacted by a wide range of factors that we do not control. If you see an impact initially, this is because we are in the process of adjusting your credit score, but we will amend it as soon as we can.

Fill out the form below, and if you’re making a new payment holiday request, please select whether you need 1, 2 or 3 months depending on your personal and financial circumstances.

If you’re currently in a payment holiday, but you now need to ask for it to be extended you can also request a payment holiday extension.

In line with regulatory guidance, you can request an initial payment holiday for up to 3 months. If you then need further support, we can offer up to a further 3 months (i.e. a total payment holiday of up to a maximum of 6 months).

Please carefully consider the length of payment holiday you need – any payments you defer will be added to the end of your original agreement term and taken in monthly instalments at that point.

Please fully complete the form below to request a payment holiday.