Contact us

Contact us

Managing your account at this time

We are working to support our customers through coronavirus (COVID-19). If you can continue your finance payments as normal, then we’d ask you to please do so.

However, if you feel you are not able to make your next payment, then please request a payment holiday. We’re able to support you with a payment holiday depending on your personal circumstances.

To request a payment holiday, please complete the form at the bottom of this page. For other queries concerning your account we advise you contact us through the My Moneybarn online portal.

We’re currently receiving a high volume of emails and our customer service agents are working hard to respond as quickly as they can.

 

If you’ve already submitted a payment holiday request then please bear with us. We’re working to get back to you within 7-10 working days, once all required information is received.

 

To request a new or an extension to a payment holiday, please complete the form at the bottom of this page.

 

For all other queries you can contact us through the My Moneybarn online portal or by email.

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am – 5:30pm (excluding bank holidays)

If you are looking for help financing a new vehicle, please get in touch with our sales team. You can contact them by:

 

Email: directsales@moneybarn.com

 

Phone: 0330 555 2505  

 

Monday – Friday: 9am – 5:30pm (excluding bank holidays)

We’re currently receiving a high volume of emails and our customer service agents are working hard to respond as quickly as they can.

 

At the moment, due to coronavirus (COVID-19), no recoveries are currently taking place.

 

If you are wanting to get in touch with our recoveries team. You can contact them by:

 

Email: recoveries@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am – 5:30pm (excluding bank holidays)

If you’d like to work for us, then we’d love to hear from you. We’re always on the lookout for new talent to join our team. Please get in touch with our recruitment team by:

 

Email: careers@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am-5:30pm (excluding bank holidays)

We love to hear from our customers, and always welcome feedback. If you’d like to give us feedback, both good and bad please get in touch. You can contact us by:

 

Email: feedback@moneybarn.com

If our service has been unsatisfactory, then we’d like to know.

 

You can find information on how to make a complaint and our process here.

 

Currently, if you’d like an update on an existing complaint then please contact our complaints team by email.

 

Email: complaints@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am -5:30pm (excluding bank holidays)

Our head office is based in the lovely leafy green county of Hampshire, in the town of Petersfield.

If you’d like to write to us, or you’re arranging a visit, then you can find us at:

Moneybarn
Athena House,
Bedford Road,
Petersfield
Hampshire
GU32 3LJ

 

Do you need a payment holiday?

If you can afford to continue your vehicle finance payments, then we’d ask you to please do so.

However, if you’ve been financially impacted by coronavirus (COVID-19) then we want to help you.

You can make a payment holiday request by completing the form below. Please specify which type of payment holiday you are wanting, new or extension.

If we agree a Payment Holiday with you, we will freeze the status of your credit file. This should reduce or prevent any negative impact.

Fill out the form below to make a new payment holiday request between 1-3 months depending on your individual circumstances.

You can also make a payment holiday extension request. These requests will be an additional period added onto your initial payment holiday. You’ll only be able to extend your payment holiday by 1 or 2 months, up to a maximum of 3 months.

Please fully complete the form below to request a payment holiday.