Contact us

Contact us

We’re here to help

We’re here to support our customers through whatever life might throw their way.

If you need to get in touch with us, please click on the relevant section below to see our contact details and opening hours. You can also manage your account and send us secure messages through the My Moneybarn online portal. You may also find answers to your questions in our FAQs.

If you are unable to access information in a format suitable for you then there are plenty of options available.

If you’re experiencing financial difficulties, we want to help. Please reach out to us and we’ll help to find the best solution, suitable for your personal circumstances.

If you’ve been impacted by the ongoing pandemic and you currently have an active payment holiday, you can request a payment holiday extension. Please complete the form at the bottom of this page to make this request.

We’re currently receiving a high volume of messages and we’re working hard to respond as quickly as we can.

 

To request a new or extended payment holiday, please complete the form at the bottom of this page.

 

For all other queries you can contact us through the My Moneybarn online portal.

 

Alternatively, please call our Customer Services Team on 0330 555 1230.

 

We’re available Monday – Saturday: 8am – 5.30pm (excluding bank holidays).

If you are looking for help financing a new vehicle, please get in touch with our sales team. You can contact them by:

 

Email: directsales@moneybarn.com

 

Phone: 0330 555 2505  

 

Monday – Friday: 9am – 5:30pm (excluding bank holidays)

If you’d like to work for us, then we’d love to hear from you. We’re always on the lookout for new talent to join our team. Please get in touch with our recruitment team by:

 

Email: careers@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am-5:30pm (excluding bank holidays)

If our service has been unsatisfactory, then we’d like to know.

 

You can find information on how to make a complaint and our process here.

 

Currently, if you’d like an update on an existing complaint then please contact our complaints team by email.

 

Email: complaints@moneybarn.com

 

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

 

Monday – Friday: 9am -5:30pm (excluding bank holidays)

Our head office is based in the lovely leafy green county of Hampshire, in the town of Petersfield.

If you’d like to write to us, or you’re arranging a visit, then you can find us at:

Moneybarn
Athena House,
Bedford Road,
Petersfield
Hampshire
GU32 3LJ

 

Do you need a payment holiday extension?

In line with regulatory guidance, initial payment holidays are no longer available. However, if you are currently within a payment holiday of less than 6 months, you can request an extension to add an additional 1,2 or 3 months to your payment holiday. Bear in mind that the maximum total payment holiday period you can request is up to 6 months.

A payment holiday extension will be given to customers who continue to find themselves in exceptional circumstances caused by coronavirus. As a payment holiday will only defer payments and not cancel them it is in your best interest to keep making your payments if you can. Therefore, before extending your payment holiday, please consider how many months extra you need one for.

Sometimes a payment holiday extension might not be the best option for you, so we will assess your request, and, if necessary, work with you to find the best alternative solution.

How to request a payment holiday extension:

  1. Complete and submit the form at the bottom of this page
  2. You will then receive a confirmation email. Please read this carefully as we’ll need you to send us up-to-date supporting documents
  3. Once we have everything we need, we’ll aim to confirm your payment holiday extension within 7-10 working days, or otherwise confirm what you need to do.

 

How does a payment holiday work?

A payment holiday is a ‘temporary concession’ which means the terms of your agreement remain unchanged. Any payment(s) that are held during the payment holiday will be due at the end date of your agreement.

Your payment holiday payments will be collected in monthly instalments after the natural end of your agreement, unless you settle or end the agreement early (for example by Voluntary Termination) in which case you will need to repay them at that stage. Although payment holiday payments are classed as agreement arrears, and you’ll receive communications stating that, (which we won’t charge you any additional interest or charges for the  payments (arrears) not made due to the payment holiday.

If we agree your payment holiday extension and freeze your account, we won’t report any account changes to your credit file. This means your payment holiday shouldn’t cause a long-term negative impact on your credit score.

Don’t worry if you see an initial impact on your credit file because of the payment holiday – this is because we are still adjusting our reporting, and your credit score will reflect the correct position as soon as that’s complete.

Although your credit score won’t be impacted by a payment holiday, it’s important to know that it’s not only this that lenders look at when making decisions on whether or not to give you credit. They could also review your bank account information or consider your use of current or previous credit products.

Please fully complete the form below to request a payment holiday.