If you have a Conditional Sale agreement, and your agreement number is 6-7 digits long, please contact our Customer Services Team, using the details below:

Phone: 0330 555 1230 

Email: customerservices@moneybarn.com

When we’re available

Monday to Friday: 8.30am – 7pm (excluding bank holidays)

Saturday: 9am – 4pm

When we’re receiving a high volume of calls you might have to wait a while to speak to us. We appreciate your patience and understanding.

Your Account

You can also make a payment at any time by calling us and following the relevant options, which will take you through our automated payment service.

Alternatively you can manage your account by using the My Moneybarn online portal.

Here you can:

• Make a payment
• Find out when your next payment is due
• Change your Direct Debit payment date
• See your current balance
• Send us a secure message

If you have a Moneybarn PCH agreement, and your agreement number starts with PCH, please contact our Customer Services Team, using the details below:

Phone: 0330 555 9401

Email: help@vanquis.com

Monday to Friday: 9am-5.30pm (excluding bank holidays).

If our service has been unsatisfactory, then we’d like to know. If you’d like to raise a new complaint, then please follow our complaints process, or if you’d if you’d like to speak to us about an existing complaint please see the details below:

To raise a new complaint, please use our online complaints form and follow our simple complaints process.

Monday to Friday: 9am-5:30pm (excluding bank holidays)

If you’d like an update on an existing complaint then please contact our complaints team.

Our head office is based in the lovely leafy green county of Hampshire, in the town of Petersfield.

If you’d like to write to us, or you’re arranging a visit, then you can find us at:

Moneybarn
Athena House,
Bedford Road,
Petersfield
Hampshire
GU32 3LJ