Contact us

Moneybarn are here to support our customers through whatever life might throw their way. Find our contact information below.

Contact us

Moneybarn are here to support our customers through whatever life might throw their way. Find our contact information below.

We're here to help

If you need to get in touch with us, please click on the relevant section below to see our contact details and opening hours. 

If you are unable to access information in a format suitable for you there are accessibility options available to you.

If you’re experiencing financial difficulties, we want to help. Please reach out to us and we’ll help to find the best solution, suitable for your personal circumstances.

Please choose one of the options below and we’ll be able to help.

If you have a Conditional Sale agreement, and your agreement number is 6-7 digits long, please contact our Customer Services Team, using the details below:

Phone: 0330 555 1230 

Email: customerservices@moneybarn.com

When we’re available

Monday to Friday: 8.30am – 7pm (excluding bank holidays)

Saturday: 9am – 4pm

When we’re receiving a high volume of calls you might have to wait a while to speak to us. We appreciate your patience and understanding.

Your Account

You can also make a payment at any time by calling us and following the relevant options, which will take you through our automated payment service.

Alternatively you can manage your account by using the My Moneybarn online portal.

Here you can:

  • Make a payment
  • Find out when your next payment is due
  • Change your Direct Debit payment date
  • See your current balance
  • Send us a secure message
You may also find answers to your questions in our FAQs.

If you have a Moneybarn PCH agreement, and your agreement number starts with PCH, please contact our Customer Services Team, using the details below:

Phone: 0330 555 9401

Email: help@moneybarn.com

Monday to Friday: 9am-5.30pm (excluding bank holidays).

If our service has been unsatisfactory, then we’d like to know. If you’d like to raise a new complaint, then please follow our complaints process, or if you’d if you’d like to speak to us about an existing complaint please see the details below:

Phone: 0330 555 1230

Email: complaints@moneybarn.com

Monday to Friday: 9am-5:30pm (excluding bank holidays)

If you’d like an update on an existing complaint then please contact our complaints team.

If you are looking for help financing a new vehicle, please get in touch with our sales team.

Email: directsales@moneybarn.com

Phone: 0330 555 2505

Monday to Thursday: 9am-5:30pm

Friday: 9am-4:00pm

Saturday: 9am-5:30pm

(excluding bank holidays)

If you’d like to work for us, then we’d love to hear from you. We’re always on the lookout for new talent to join our team. Please get in touch with our recruitment team.

Email: careers@moneybarn.com

Monday to Friday: 9am-5:30pm (excluding bank holidays)

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

You can find more information about working at Moneybarn, including our current career listings and hiring process.

Our head office is based in the lovely leafy green county of Hampshire, in the town of Petersfield.

If you’d like to write to us, or you’re arranging a visit, then you can find us at:

Moneybarn
Athena House,
Bedford Road,
Petersfield
Hampshire
GU32 3LJ

We're here to help

If you need to get in touch with us, please click on the relevant section below to see our contact details and opening hours. 

If you are unable to access information in a format suitable for you there are accessibility options available to you.

If you’re experiencing financial difficulties, we want to help. Please reach out to us and we’ll help to find the best solution, suitable for your personal circumstances.

Please choose on one of the options below and we’ll be able to help.

If you have a Conditional Sale agreement, and your agreement number is 6-7 digits long, please contact our Customer Services Team, using the details below:

Phone: 0330 555 1230 

Email: customerservices@moneybarn.com

When we’re available

Monday to Friday: 8.30am – 7pm (excluding bank holidays)

Saturday: 9am – 4pm

When we’re receiving a high volume of calls you might have to wait a while to speak to us. We appreciate your patience and understanding.

Your Account

You can also make a payment at any time by calling us and following the relevant options, which will take you through our automated payment service.

Alternatively you can manage your account by using the My Moneybarn online portal.

Here you can:

  • Make a payment
  • Find out when your next payment is due
  • Change your Direct Debit payment date
  • See your current balance
  • Send us a secure message
You may also find answers to your questions in our FAQs.

If you have a Moneybarn PCH agreement, and your agreement number starts with PCH, please contact our Customer Services Team, using the details below:

Phone: 0330 555 9401

Email: help@moneybarn.com

Monday to Friday: 9am-5.30pm (excluding bank holidays).

If our service has been unsatisfactory, then we’d like to know. If you’d like to raise a new complaint, then please follow our complaints process, or if you’d if you’d like to speak to us about an existing complaint please see the details below:

Phone: 0330 555 1230

Email: complaints@moneybarn.com

Monday to Friday: 9am-5:30pm (excluding bank holidays)

If you’d like an update on an existing complaint then please contact our complaints team.

If you are looking for help financing a new vehicle, please get in touch with our sales team.

Email: directsales@moneybarn.com

Phone: 0330 555 2505

Monday to Thursday: 9am-5:30pm

Friday: 9am-4:00pm

Saturday: 9am-5:30pm

(excluding bank holidays)

If you’d like to work for us, then we’d love to hear from you. We’re always on the lookout for new talent to join our team. Please get in touch with our recruitment team.

Email: careers@moneybarn.com

Monday to Friday: 9am-5:30pm (excluding bank holidays)

Please be aware that we are unable to offer a phone service until further notice. We appreciate your patience at this time.

You can find more information about working at Moneybarn, including our current career listings and hiring process.

Our head office is based in the lovely leafy green county of Hampshire, in the town of Petersfield.

If you’d like to write to us, or you’re arranging a visit, then you can find us at:

Moneybarn
Athena House,
Bedford Road,
Petersfield
Hampshire
GU32 3LJ