We understand that your vehicle is really important to you so we work hard to ensure that your finance experience is as smooth as possible. If, however you hit a bump in the road and your financial situation changes, it’s vital you talk to us as soon as possible so that we can take measures to help minimise the impact on your car finance.
Your monthly payment will be taken via direct debit each month. If it is not possible to make a payment via direct debit or you wish to change the date of your monthly direct debit you can call our Customer Service Team on 0330 555 1230. Lines open 8am to 8pm Monday to Thursday, 8am to 6pm Friday.
If you have an overdue balance on your account, you can login to our new Online Payment facility.
You can also make payments to your account in addition to your monthly direct debit. This will reduce the term of your agreement. You can do this over the phone by contacting our Customer Service team on 03305551230.
Your monthly payment will be taken by direct debit each month, on the same date that your agreement started. For example, if the agreement began on the 1st of the month, a direct debit will then be taken on the 1st day of the next month, and on the 1st of each subsequent month. You can choose for the direct debit to be taken 10 days before or 21 days after this date. Please be aware that you cannot choose a direct debit date beyond these parameters as this would mean entering the next payment cycle. To change your Direct Debit date you will need to contact our Customer Service team on 0330 555 1230.
You can settle your agreement at any time, by paying the remaining finance amount in full. To do this you need to request a settlement figure from our Customer Service team. Visit out contact us page to get in touch.
You can also find out more about settling you agreement by reading the terms and conditions in your finance documents.
We understand that after taking your agreement out your financial circumstances may change. If you are currently experiencing difficulties making your monthly repayments a member of our Customer Service team can work with you to find the best solution for your circumstance and also put you in touch with organisations who can give you free and impartial advice.
By letting us know at the earliest possible time we can discuss a range of options to help resolve your financial difficulty. Our Customer Service team is available on 0330 555 1230. Lines open 8am to 8pm Monday to Thursday, 8am to 6pm Friday.