Direct Sales Consultant

Reporting to the Direct Sales Team Leader our Direct Sales Consultants are responsible for managing the relationship with customers who have applied for car finance via the Moneybarn website, or through our Inbound Sales line.  This role is a varied role talking to customers and dealers through inbound and outbound telephone calls and email. Managing the customers’ expectations regarding delivery and completion time scales.

Key responsibilities:
  • Process online applications that are received directly from the Moneybarn Website and via inbound calls
  • Outbound calling to new and existing customers through various marketing campaigns to help grow our direct customer base
  • Communicating with customers throughout the application process, via telephone and email
  • Working with internal customers in accordance with company underwriting policy
  • Receiving inbound calls from customers and dealers to discuss specific applications
  • Managing the customers’ expectations regarding delivery and completion time scales
  • Effectively liaise with dealerships and third party finance companies to gain the information we require to reach a successful completion
  • Generating documents to both customer and dealership and dealing with any queries/questions regarding invoicing figures
  • Package the documents together to send to the payments team informing the customer of any further requests for information from the underwriters (if a high risk customer)
  • Completing the deal and informing the customers that the funds have been released
The person specification:
  • Possess high energy levels and be able to demonstrate excellence in best practice
  • Attention to detail when checking documents such as ID and income documents, calculating affordability based on car and income details and ensuring correct documentation has been signed
  • The ability to manage a variety of tasks and consistently meet the expectations of our customers
  • Requires resilience, determination and good negotiating skills
  • Ability to operate on their own and as part of a team environment
  • Ability to work between 8am-8pm Monday to Friday and Saturday 8am–5.30pm
Essential skills:

•Ability to prioritise work, good time management skills
•Good attention to detail
•Target driven and able to work to deadlines
•Flexible, able to adapt to changing business & customer needs
•Excellent verbal & written communication skills
•Self-motivated & target driven
•A high level of numeracy and good communication skills
•High levels of consistency in work delivered
•PC literate intermediate level
•A team player
•Provide effective, courteous and timely communication with internal and external stakeholders
•Provide a high quality of service delivery to internal and external customers

Desirable skills:

•Previous experience working in an FCA/FSA regulated environment
•Sales experience
•Car finance market

Application Information

Please note that Moneybarn carry out both Financial Checks and Criminal Record Bureau Checks as part of the recruitment process for all roles.

Moneybarn is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Moneybarn to showcase our business as leaders in this field.