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Commission complaints – what you need to know
Commission complaints – what you need to know
Latest Update – July 2026
The Financial Conduct Authority (FCA) has announced that parts of the Motor Finance Consumer Redress Scheme have been temporarily suspended while legal challenges to the scheme are considered by the Upper Tribunal. Moneybarn is not one of the lenders involved in these legal challenges.
The FCA has confirmed that firms should continue preparing for the scheme and progress complaints where possible. However, decisions relating to compensation under the scheme have been paused until the legal process is complete. A final outcome is currently expected during 2027.
We appreciate that this may be frustrating for customers who are waiting to hear an outcome regarding their complaint. Whilst the timing of the legal process is outside our control, we remain committed to progressing complaints as far as possible. If the scheme rules or timelines change following the legal process, we will provide further updates here.
Latest Update – July 2026
The Financial Conduct Authority (FCA) has announced that parts of the Motor Finance Consumer Redress Scheme have been temporarily suspended while legal challenges to the scheme are considered by the Upper Tribunal. Moneybarn is not one of the lenders involved in these legal challenges.
The FCA has confirmed that firms should continue preparing for the scheme and progress complaints where possible. However, decisions relating to compensation under the scheme have been paused until the legal process is complete. A final outcome is currently expected during 2027.
We appreciate that this may be frustrating for customers who are waiting to hear an outcome regarding their complaint. Whilst the timing of the legal process is outside our control, we remain committed to progressing complaints as far as possible. If the scheme rules or timelines change following the legal process, we will provide further updates here.
What this means for customers
- If you wish to make a complaint, you can submit it directly to us by emailing commission@moneybarn.com.
- You do not need to use a Claims Management Company (CMC) to make a complaint. If you choose to use one, you may be required to pay fees or charges for their services.
- If you have already submitted a complaint, there is no need to contact us.
- Where we determine that a complaint is not eligible for compensation under the scheme, we will contact you over the coming months to explain the outcome.
- For complaints that remain within the scope of the scheme and may be eligible for compensation, we may not be able to provide a final outcome until the legal process has concluded and further guidance is received from the FCA.
- We will contact you directly if we need any further information or when there is an update on your complaint.
- Watch out for scams. If someone contacts you unexpectedly offering compensation, do not share your personal details. Hang up and contact us directly.
What is the Motor Finance Compensation Scheme?
If you’ve taken out vehicle finance in the past, it’s likely the lender paid commission to a broker or dealer. This is a payment for arranging the finance.
Good to know: Moneybarn has never entered into discretionary commission arrangements (DCAs) and has never operated tied arrangements with brokers.
Following judgments from the Supreme Court, the Financial Conduct Authority (FCA) has reviewed the use and disclosure of commission models within the motor finance industry. The FCA is now implementing a motor finance redress scheme designed to compensate customers who were affected by arrangements that caused them harm.
We’re here to help you understand what’s happening with motor finance commission complaints.
What's happened so far?
- January 2024 – The FCA began a review into motor finance commission practices, including discretionary commission arrangements (DCAs), which were banned in January 2021.
- 1 August 2025 – The Supreme Court ruled on several high-profile cases.
- 7 October 2025 – The FCA published a consultation paper proposing a redress scheme for affected customers.
- 12 December 2025 – Consultation period closed.
- 30 March 2026 – The FCA published final rules.
- 1 May 2026 – The FCA confirmed it had received legal challenges to the redress scheme from three lenders (not Moneybarn) and a consumer group.
- 2 July 2026 – The FCA announced that parts of the scheme requiring firms to pay compensation have been paused because of the legal challenges. The FCA expects the legal hearing to take place in December 2026 or February 2027.
What this means for customers
- If you wish to make a complaint, you can submit it directly to us by emailing commission@moneybarn.com.
- You do not need to use a Claims Management Company (CMC) to make a complaint. If you choose to use one, you may be required to pay fees or charges for their services.
- If you have already submitted a complaint, there is no need to contact us.
- Where we determine that a complaint is not eligible for compensation under the scheme, we will contact you over the coming months to explain the outcome.
- For complaints that remain within the scope of the scheme and may be eligible for compensation, we may not be able to provide a final outcome until the legal process has concluded and further guidance is received from the FCA.
- We will contact you directly if we need any further information or when there is an update on your complaint.
- Watch out for scams. If someone contacts you unexpectedly offering compensation, do not share your personal details. Hang up and contact us directly.
What is the Motor Finance Compensation Scheme?
If you’ve taken out vehicle finance in the past, it’s likely the lender paid commission to a broker or dealer. This is a payment for arranging the finance.
Good to know: Moneybarn has never entered into discretionary commission arrangements (DCAs) and has never operated tied arrangements with brokers.
Following judgments from the Supreme Court, the Financial Conduct Authority (FCA) has reviewed the use and disclosure of commission models within the motor finance industry. The FCA is now implementing a motor finance redress scheme designed to compensate customers who were affected by arrangements that caused them harm.
We’re here to help you understand what’s happening with motor finance commission complaints.
What's happened so far?
- January 2024 – The FCA began a review into motor finance commission practices, including discretionary commission arrangements (DCAs), which were banned in January 2021.
- 1 August 2025 – The Supreme Court ruled on several high-profile cases.
- 7 October 2025 – The FCA published a consultation paper proposing a redress scheme for affected customers.
- 12 December 2025 – Consultation period closed.
- 30 March 2026 – The FCA published final rules.
- 1 May 2026 – The FCA confirmed it had received legal challenges to the redress scheme from three lenders (not Moneybarn) and a consumer group.
- 2 July 2026 – The FCA announced that parts of the scheme requiring firms to pay compensation have been paused because of the legal challenges. The FCA expects the legal hearing to take place in December 2026 or February 2027.
FAQs
Will I be getting compensation?
The proposed scheme may affect a small number of Moneybarn customers who took out motor finance between April 2007 and November 2024. Moneybarn didn’t use Discretionary Commission Arrangements or tied arrangements, but some customers may be eligible if their agreement involved high commission payments.
If I am impacted, when could I receive compensation?
The redress scheme rules set by the FCA are currently suspended until the conclusion of the legal challenge which is expected in early 2027. We are not able to issue any redress until the final rules have been confirmed.
What should I do as a customer?
If you have already submitted a complaint, there is no need to contact us or take any further action at this time. If we determine that your complaint is not eligible for compensation under the scheme, we will write to you over the coming months to explain the outcome and next steps, if applicable.
If your complaint remains within the scope of the scheme and may be eligible for compensation, we may not be able to provide a final outcome until the legal process has concluded and any further guidance from the Financial Conduct Authority (FCA) has been received.
We will contact you with any updates on your complaint. Please ensure your contact details are up to date so that we can reach you if necessary.
Can I use a claims management company?
You can but you don’t need to. If you use a claims company, you could pay up to 30% in fees from any compensation you receive.
What if I want to raise a complaint?
You might have seen advice from Martin Lewis or MoneySavingExpert that raising a complaint directly with the lender is the best course of action. You can do this by emailing us at commission@moneybarn.com with as much information as possible to identify your agreement. We will contact you directly with the outcome of our assessment.
FAQs
Will I be getting compensation?
The proposed scheme may affect a small number of Moneybarn customers who took out motor finance between April 2007 and November 2024. Moneybarn didn’t use Discretionary Commission Arrangements or tied arrangements, but some customers may be eligible if their agreement involved high commission payments.
If I am impacted, when could I receive compensation?
The redress scheme rules set by the FCA are currently suspended until the conclusion of the legal challenge which is expected in early 2027. We are not able to issue any redress until the final rules have been confirmed.
What should I do as a customer?
If you have already submitted a complaint, there is no need to contact us or take any further action at this time. If we determine that your complaint is not eligible for compensation under the scheme, we will write to you over the coming months to explain the outcome and next steps, if applicable.
If your complaint remains within the scope of the scheme and may be eligible for compensation, we may not be able to provide a final outcome until the legal process has concluded and any further guidance from the Financial Conduct Authority (FCA) has been received.
We will contact you with any updates on your complaint. Please ensure your contact details are up to date so that we can reach you if necessary.
Can I use a claims management company?
You can but you don’t need to. If you use a claims company, you could pay up to 30% in fees from any compensation you receive.
What if I want to raise a complaint?
You might have seen advice from Martin Lewis or MoneySavingExpert that raising a complaint directly with the lender is the best course of action. You can do this by emailing us at commission@moneybarn.com with as much information as possible to identify your agreement. We will contact you directly with the outcome of our assessment.
For a better road ahead
Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573. The registered address is Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.
Moneybarn’s VAT registration number is 180 5559 52.
Moneybarn No. 1 Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)
