Feedback and complaints

Moneybarn is a member of the Finance and Leasing Association and so if you are unsatisfied with the way that we are dealing, or have dealt, with your complaint, you are eligible to submit your complaint to the FLA for review. To do so, you can contact them on 020 7836 6511, or by visiting their website.

If you are unhappy with the service that Moneybarn has provided you can access the online dispute resolution via the link provided below.

http://ec.europa.eu/consumers/odr/

The Financial Ombudsman Service offer an independent arbitration service for consumers. You can contact them Monday-Friday between 8am – 8pm or on Saturday between 9am –  1pm in the following ways:

In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

By e-mail: complaint.info@financial-ombudsman.org.uk

By phone: 0800 023 4567

You can view their latest decisions by clicking here.

Contact Us

Opening times

9am - 5.30pm Monday to Friday

0330 555 1230

Email

feedback@moneybarn.com

complaints@moneybarn.com

Address

The New Barn, Bedford Road, Petersfield, Hampshire,
GU32 3LJ

Opening times

9am - 5.30pm Monday to Friday

0330 555 1230

Email

feedback@moneybarn.com

complaints@moneybarn.com

Address

The New Barn, Bedford Road, Petersfield, Hampshire,
GU32 3LJ

Quick links