Commission complaints – what you need to know

Commission complaints – what you need to know

We’re here to help you understand what’s happening with motor finance commission complaints. If you’ve taken out vehicle finance in the past, it’s likely the lender paid commission to a broker or a dealer. This is a payment for arranging the finance.

Good to know: Moneybarn has never entered into discretionary commission arrangements (DCAs) and has never operated tied arrangements with brokers.

We’re here to help you understand what’s happening with motor finance commission complaints.

If you’ve taken out vehicle finance in the past, it’s likely the lender paid commission to a broker or a dealer. This is a payment for arranging the finance.

Good to know: Moneybarn has never entered into discretionary commission arrangements (DCAs) and has never operated tied arrangements with brokers.

Following judgments from the Supreme Court, the Financial Conduct Authority (FCA) has reviewed the use and disclosure of commission models within the motor finance industry. Now, the FCA has published a consultation on a proposed redress scheme. The scheme is designed to compensate customers who were affected by any arrangements that caused the customer harm.

What's happening?

  • January 2024 – The FCA began a review into motor finance commission practices, including DCAs (banned in January 2021).
  • 1 August 2025 – The Supreme Court ruled on several high-profile cases.
  • 7 October 2025 – The FCA published a consultation paper proposing a redress scheme for affected customers.
  • 12 December 2025 – Consultation period closed. No final decisions yet.
  • 30 March 2026 – The FCA has published final rules.

What this means for you

  • The FCA has given lenders an implementation period to prepare for the scheme.
  • If you took out your loan before 1 April 2014, the scheme will start on 31 August 2026.
  • If you took out your loan from 1 April 2014, the scheme will start on 30 June 2026.
  • You don’t need to do anything right now, if you are potentially entitled to redress we’ll contact you directly after the scheme start dates, shown above.
  • There’s no need to use a claims company (CMC) or law firm. Should you wish to, you can raise a complaint with us directly for free. We will contact you directly with the outcome of our assessment of your agreement.
  • Watch out for scams: If someone contacts you unexpectedly offering compensation, don’t share your personal details. Hang up and contact us directly.

Following judgments from the Supreme Court, the Financial Conduct Authority (FCA) has reviewed the use and disclosure of commission models within the motor finance industry. Now, the FCA has published a consultation on a proposed redress scheme. The scheme is designed to compensate customers who were affected by any arrangements that caused the customer harm.

What's happening?

  • January 2024 – The FCA began a review into motor finance commission practices, including DCAs (banned in January 2021).
  • 1 August 2025 – The Supreme Court ruled on several high-profile cases.
  • 7 October 2025 – The FCA published a consultation paper proposing a redress scheme for affected customers.
  • 12 December 2025 – Consultation period closed. No final decisions yet.
  • 30 March 2026 – The FCA has published final rules.

What this means for you

  • The FCA has given lenders an implementation period to prepare for the scheme.
  • If you took out your loan before 1 April 2014, the scheme will start on 31 August 2026.
  • If you took out your loan from 1 April 2014, the scheme will start on 30 June 2026.
  • You don’t need to do anything right now, if you are potentially entitled to redress we’ll contact you directly after the scheme start dates, shown above.
  • There’s no need to use a claims company (CMC) or law firm. Should you wish to, you can raise a complaint with us directly for free. We will contact you directly with the outcome of our assessment of your agreement.
  • Watch out for scams: If someone contacts you unexpectedly offering compensation, don’t share your personal details. Hang up and contact us directly.

FAQs

The proposed scheme may affect a small number of Moneybarn customers who took out motor finance between April 2007 and November 2024. Moneybarn didn’t use Discretionary Commission Arrangements or tied arrangements, but some customers may be eligible if their agreement involved high commission payments.

Right now, you don’t need to do anything. We will contact you directly after the scheme start dates. It will be free to be included in the scheme. Already made a complaint? We’ll make sure you or your appointed third party are contacted as soon as we have assessed your agreement under the scheme rules.

You can but you don’t need to. If you use a claims company, you could pay up to 30% in fees from any compensation you receive.

FAQs

The proposed scheme may affect a small number of Moneybarn customers who took out motor finance between April 2007 and November 2024. Moneybarn didn’t use Discretionary Commission Arrangements or tied arrangements, but some customers may be eligible if their agreement involved high commission payments.

Right now, you don’t need to do anything. We will contact you directly after the scheme start dates. It will be free to be included in the scheme. Already made a complaint? We’ll make sure you or your appointed third party are contacted as soon as we have assessed your agreement under the scheme rules.

You can but you don’t need to. If you use a claims company, you could pay up to 30% in fees from any compensation you receive.

For a better road ahead

Moneybarn is a member of the Finance and Leasing Association, the official trade organisation of the motor finance industry. The FLA promotes best practice in the motor finance industry for lending and leasing to consumers and businesses.

Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573. The registered address is Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.

Moneybarn’s VAT registration number is 180 5559 52.

Moneybarn No. 1 Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)

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© Copyright 2026 Moneybarn No. 1 Limited