Commission complaints – what you need to know

Commission complaints – what you need to know

Latest news: Since the FCA published the final rules of the redress scheme there have been a number of legal challenges put forward by three lenders and a consumer group. We can confirm that Moneybarn is not one of the lenders to issue a legal challenge. The FCA has provided an update to explain that the existing scheme may not go ahead as planned, as the legal challenge may result in there being delays or changes to the scheme.

The FCA has estimated that the hearing is unlikely to take place before October 2026. We are disappointed with this latest update and the impact this has on our ability to progress with implementing the scheme as planned, and the impact on our customers. Whilst this is outside of our control, we apologise for the delay you are likely to incur in receiving a response to your complaint.

Latest news: Since the FCA published the final rules of the redress scheme there have been a number of legal challenges put forward by three lenders and a consumer group. We can confirm that Moneybarn is not one of the lenders to issue a legal challenge. The FCA has provided an update to explain that the existing scheme may not go ahead as planned, as the legal challenge may result in there being delays or changes to the scheme.

The FCA has estimated that the hearing is unlikely to take place before October 2026. We are disappointed with this latest update and the impact this has on our ability to progress with implementing the scheme as planned, and the impact on our customers. Whilst this is outside of our control, we apologise for the delay you are likely to incur in receiving a response to your complaint.

We’re here to help you understand what’s happening with motor finance commission complaints. If you’ve taken out vehicle finance in the past, it’s likely the lender paid commission to a broker or a dealer. This is a payment for arranging the finance.

Good to know: Moneybarn has never entered into discretionary commission arrangements (DCAs) and has never operated tied arrangements with brokers.

Following judgments from the Supreme Court, the Financial Conduct Authority (FCA) has reviewed the use and disclosure of commission models within the motor finance industry. Now, the FCA is implementing a motor finance redress scheme designed to compensate customers who were affected by any arrangements that caused the customer harm.

What's happened so far?

  • January 2024 – The FCA began a review into motor finance commission practices, including DCAs (banned in January 2021).
  • 1 August 2025 – The Supreme Court ruled on several high-profile cases.
  • 7 October 2025 – The FCA published a consultation paper proposing a redress scheme for affected customers.
  • 12 December 2025 – Consultation period closed. No final decisions yet.
  • 30 March 2026 – The FCA published final rules.
  • 1 May 2026 – The FCA confirmed they had received legal challenges on the redress scheme by three lenders (not Moneybarn) and a consumer group.

What this means for you

  • The FCA has given lenders an implementation period to prepare for the scheme.
  • The timings for this could change due to the legal challenges made. We’ll update the information on this page following confirmation from the FCA.
  • You don’t need to do anything right now, if you are potentially entitled to redress we’ll contact you directly after the scheme starts (although this date is now uncertain and to be confirmed by the FCA).
  • There’s no need to use a claims company (CMC) or law firm. Should you wish to, you can raise a complaint directly with us for free by emailing us at commission@moneybarn.com with as much information as possible to identify your agreement. We will contact you directly with the outcome of our assessment.
  • Watch out for scams: If someone contacts you unexpectedly offering compensation, don’t share your personal details. Hang up and contact us directly.

We’re here to help you understand what’s happening with motor finance commission complaints. If you’ve taken out vehicle finance in the past, it’s likely the lender paid commission to a broker or a dealer. This is a payment for arranging the finance.

Good to know: Moneybarn has never entered into discretionary commission arrangements (DCAs) and has never operated tied arrangements with brokers.

Following judgments from the Supreme Court, the Financial Conduct Authority (FCA) has reviewed the use and disclosure of commission models within the motor finance industry. Now, the FCA is implementing a motor finance redress scheme designed to compensate customers who were affected by any arrangements that caused the customer harm.

What's happened so far?

  • January 2024 – The FCA began a review into motor finance commission practices, including DCAs (banned in January 2021).
  • 1 August 2025 – The Supreme Court ruled on several high-profile cases.
  • 7 October 2025 – The FCA published a consultation paper proposing a redress scheme for affected customers.
  • 12 December 2025 – Consultation period closed. No final decisions yet.
  • 30 March 2026 – The FCA published final rules.
  • 1 May 2026 – The FCA confirmed they had received legal challenges on the redress scheme by three lenders (not Moneybarn) and a consumer group.

What this means for you

  • The FCA has given lenders an implementation period to prepare for the scheme.
  • The timings for this could change due to the legal challenges made. We’ll update the information on this page following confirmation from the FCA.
  • You don’t need to do anything right now, if you are potentially entitled to redress we’ll contact you directly after the scheme starts (although this date is now uncertain and to be confirmed by the FCA).
  • There’s no need to use a claims company (CMC) or law firm. Should you wish to, you can raise a complaint directly with us for free by emailing us at commission@moneybarn.com with as much information as possible to identify your agreement. We will contact you directly with the outcome of our assessment.
  • Watch out for scams: If someone contacts you unexpectedly offering compensation, don’t share your personal details. Hang up and contact us directly.

FAQs

The proposed scheme may affect a small number of Moneybarn customers who took out motor finance between April 2007 and November 2024. Moneybarn didn’t use Discretionary Commission Arrangements or tied arrangements, but some customers may be eligible if their agreement involved high commission payments.

The redress scheme rules set by the FCA were that if you took out your loan before 1 April 2014, the scheme will start on 31 August 2026; and if you took out your loan from 1 April 2014, the scheme will start on 30 June 2026. However, following the legal challenges made by three lenders (not Moneybarn) and a consumer group, these timings may change. This will be confirmed by the FCA.

Right now, you don’t need to do anything. We will contact you directly after the scheme start dates. It will be free to be included in the scheme. Already made a complaint? We’ll make sure you or your appointed third party are contacted as soon as we have assessed your agreement under the scheme rules.

You can but you don’t need to. If you use a claims company, you could pay up to 30% in fees from any compensation you receive.

You might have seen advice from Martin Lewis or MoneySavingExpert that raising a complaint directly with the lender is the best course of action. You can do this by emailing us at commission@moneybarn.com with as much information as possible to identify your agreement. We will contact you directly with the outcome of our assessment.

FAQs

The proposed scheme may affect a small number of Moneybarn customers who took out motor finance between April 2007 and November 2024. Moneybarn didn’t use Discretionary Commission Arrangements or tied arrangements, but some customers may be eligible if their agreement involved high commission payments.

The redress scheme rules set by the FCA were that if you took out your loan before 1 April 2014, the scheme will start on 31 August 2026; and if you took out your loan from 1 April 2014, the scheme will start on 30 June 2026. However, following the legal challenges made by three lenders (not Moneybarn) and a consumer group, these timings may change. This will be confirmed by the FCA.

Right now, you don’t need to do anything. We will contact you directly after the scheme start dates. It will be free to be included in the scheme. Already made a complaint? We’ll make sure you or your appointed third party are contacted as soon as we have assessed your agreement under the scheme rules.

You can but you don’t need to. If you use a claims company, you could pay up to 30% in fees from any compensation you receive.

You might have seen advice from Martin Lewis or MoneySavingExpert that raising a complaint directly with the lender is the best course of action. You can do this by emailing us at commission@moneybarn.com with as much information as possible to identify your agreement. We will contact you directly with the outcome of our assessment.

For a better road ahead

Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573. The registered address is Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.

Moneybarn’s VAT registration number is 180 5559 52.

Moneybarn No. 1 Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)

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