Improving the service we offer and reducing the number of complaints we receive is important to us. We regularly review the information we have about complaints, which helps us to understand how we can make improvements.
|Other Firms included:
||Moneybarn No.1 Limited
|Period covered in this report:
||01 July 2017 – 31 December 2017
|Brands/trading names covered:
|Product/ service grouping
||Number of complaints opened
||Number of complaints closed
||Percentage closed within 3 days
||Percentage closed after 3 days but within 8 weeks
||Main cause of complaints opened
||Vehicle related issues
To put these figures into context for every 1,000 finance agreements at the end of December 2017 we reported 50.47 complaints.