Complaints Data​

Improving the service we offer and reducing the number of complaints we receive is important to us.

We regularly review the information we have about complaints, which helps us to understand how we can make improvements.

 

Firm name:Moneybarn Limited No. 1 Limited
Group:Moneybarn
Other Firms included:Moneybarn Limited
Period covered in this report:January 2021 – June 2021
Brands/trading names covered: Moneybarn
Product/ service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints openedRegulatory Main cause of complaints opened
Credit related24.214.324,6634,149(4.80%) (42.47%) (33.33%)SQ Issues within 6 monthsother