Complaints Data

 

Improving the service we offer and reducing the number of complaints we receive is important to us. We regularly review the information we have about complaints, which helps us to understand how we can make improvements.

Firm name: Moneybarn Limited
Group: Moneybarn
Other Firms included: Moneybarn No.1 Limited
Period covered in this report: 01 July 2018- 31 December 2018
Brands/trading names covered: Moneybarn
Product/ service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Closed Within3Days First Decision Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit related 32.88 8.53  2,287 2087 17.20% 39.53% 37.37% SQ Issues within 6 months