Complaints Data

 

Improving the service we offer and reducing the number of complaints we receive is important to us. We regularly review the information we have about complaints, which helps us to understand how we can make improvements.

Firm name: Moneybarn Limited
Group: Moneybarn
Other Firms included: Moneybarn No.1 Limited
Period covered in this report: 01 January 2018- 30 June 2018
Brands/trading names covered:  Moneybarn

 

Product/ service grouping Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit related 2263 1999  (19.07%) (61.43%)        (38.17%) Vehicle related issues

 

To put these figures into context for every 1,000 finance agreements at the end of June 2018 we reported 28.61 complaints.