Complaints Data

 

Improving the service we offer and reducing the number of complaints we receive is important to us. We regularly review the information we have about complaints, which helps us to understand how we can make improvements.

Firm name: Moneybarn Limited No. 1 Limited
Group: Moneybarn
Other Firms included: Moneybarn Limited
Period covered in this report: 01 January 2019 – 30 June 2019
Brands/trading names covered:  Moneybarn

 

Product/ service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit related 36.68 9.12 2,241 2,843 (8.93%)  (50.58%)  (41.05%) SQ issues