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Car finance ›
Contact us
Moneybarn are here to support our customers through whatever life might throw their way. Find our contact information below.
Contact us
Moneybarn are here to support our customers through whatever life might throw their way. Find our contact information below.
We're here to help
If you need to get in touch with us, please click on the relevant section below to see our contact details and opening hours.
If you are unable to access information in a format suitable for you there are accessibility options available to you.
If you’re experiencing financial difficulties, we want to help. Please reach out to us and we’ll help to find the best solution, suitable for your personal circumstances.
Got a general account question (like checking your balance or changing your details) for a Conditional Sale agreement (where your agreement number is 6-7 digits long)?
The best way to get in touch with our Customer Services Team is via our live chat service. Click the icon in the bottom right corner to begin.
Monday to Friday: 8.30am – 7pm (excluding bank holidays)
Saturday: 9am – 4pm
If you need to talk about an account in arrears, or you’re worried about making future payments, please call us on 0330 555 1230 so our team can support you.
Important info about live chat
- Live chat is only available to our existing conditional sale customers
- It’s not available to our Leasoo (Personal Contract Hire) customers – see below for more info
- You can’t use live chat to make a payment – see how to make a payment below
If you don’t want to use live chat, you can reach us by:
Phone: 0330 555 1230
Email: customerservices@moneybarn.com
Monday to Friday: 8.30am – 7pm (excluding bank holidays)
Saturday: 9am – 4pm
When we’re receiving a high volume of calls you might have to wait a while to speak to us. We appreciate your patience and understanding.
You can make a payment at any time by calling us and following the relevant options for our automated payment service.
Or you can manage your account through the My Moneybarn online portal.
Here you can:
- Make a payment
- Find out when your next payment is due
- Change your Direct Debit payment date
- See your current balance
- Send us a secure message
If you have a Moneybarn PCH agreement, and your agreement number starts with PCH, please contact our Customer Services Team, using the details below:
Phone: 0330 555 9401
Email: help@vanquis.com
Monday to Friday: 9am-5.30pm (excluding bank holidays).
If our service has been unsatisfactory, then we’d like to know.
To raise a new complaint, please use our online complaints form and follow our complaints process.
Monday to Friday: 9am-5:30pm (excluding bank holidays)
If you’d like to speak to us about an existing complaint – or get an update – please contact our complaints team.
Our head office is based in the lovely leafy green county of Hampshire, in the town of Petersfield.
If you’d like to write to us, or you’re arranging a visit, then you can find us at:
Moneybarn
Athena House,
Bedford Road,
Petersfield
Hampshire
GU32 3LJ
We're here to help
If you need to get in touch with us, please click on the relevant section below to see our contact details and opening hours.
If you are unable to access information in a format suitable for you there are accessibility options available to you.
If you’re experiencing financial difficulties, we want to help. Please reach out to us and we’ll help to find the best solution, suitable for your personal circumstances.
Got a general account question (like checking your balance or changing your details) for a Conditional Sale agreement (where your agreement number is 6-7 digits long)?
The best way to get in touch with our Customer Services Team is via our live chat service. Click the icon in the bottom right corner to begin.
Monday to Friday: 8.30am – 7pm (excluding bank holidays)
Saturday: 9am – 4pm
If you need to talk about an account in arrears, or you’re worried about making future payments, please call us on 0330 555 1230 so our team can support you.
Important info about live chat
- Live chat is only available to our existing conditional sale customers
- It’s not available to our Leasoo (Personal Contract Hire) customers – see below for more info
- You can’t use live chat to make a payment – see how to make a payment below
If you don’t want to use live chat, you can reach us by:
Phone: 0330 555 1230
Email: customerservices@moneybarn.com
Monday to Friday: 8.30am – 7pm (excluding bank holidays)
Saturday: 9am – 4pm
When we’re receiving a high volume of calls you might have to wait a while to speak to us. We appreciate your patience and understanding.
You can make a payment at any time by calling us and following the relevant options for our automated payment service.
Or you can manage your account through the My Moneybarn online portal.
Here you can:
- Make a payment
- Find out when your next payment is due
- Change your Direct Debit payment date
- See your current balance
- Send us a secure message
If you have a Moneybarn PCH agreement, and your agreement number starts with PCH, please contact our Customer Services Team, using the details below:
Phone: 0330 555 9401
Email: help@vanquis.com
Monday to Friday: 9am-5.30pm (excluding bank holidays).
If our service has been unsatisfactory, then we’d like to know.
To raise a new complaint, please use our online complaints form and follow our complaints process.
Monday to Friday: 9am-5:30pm (excluding bank holidays)
If you’d like to speak to us about an existing complaint – or get an update – please contact our complaints team.
Our head office is based in the lovely leafy green county of Hampshire, in the town of Petersfield.
If you’d like to write to us, or you’re arranging a visit, then you can find us at:
Moneybarn
Athena House,
Bedford Road,
Petersfield
Hampshire
GU32 3LJ
For a better road ahead
Moneybarn is a member of the Finance and Leasing Association, the official trade organisation of the motor finance industry. The FLA promotes best practice in the motor finance industry for lending and leasing to consumers and businesses.
Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573, and Moneybarn Limited, a company registered in England and Wales with company number 02766324. The registered address for these companies is: Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.
Moneybarn’s VAT registration number is 180 5559 52.
Moneybarn Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702781)
Moneybarn No. 1 Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)
