FAQs - Your questions about coronavirus

How can I apply for a payment holiday extension?

Sam Wooller,Customer Experience Communications Manager
Tuesday, 10 November 2020

If you’re experiencing financial difficulties, we want to help. If you are currently in a payment holiday of less than 6 months, then you may be eligible for a payment holiday extension. Although please be aware we are unable to extend payment holidays beyond 31 July 2021.You can request a payment holiday by completing the form on the page here.

Sometimes a payment holiday might not be the best option for you. If this is the case, we will work with you to find the best solution depending on your personal and financial circumstances.

For any other information on how to contact us or when we’re available please click here.