FAQs - Your questions about coronavirus

How can I apply for a payment holiday?

Sam Wooller, Customer Experience Communications Manager
Tuesday, 10 November 2020

If you’re experiencing financial difficulties, we want to help. If you are not able to make your next payment, then you may be eligible for a payment holiday. You can request a payment holiday by completing the form on this page.

Sometimes a payment holiday might not be the best option for you. If this is the case, we will work with you to find the best solution depending on your personal and financial circumstances.

For any other information on how to contact us or when we’re available please click here.