FAQs - Your questions about coronavirus

I can’t get through to you by phone. How else can I speak to someone?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 22 July 2020

We’re working hard to ensure we’re available to help customers via a range of channels. The impact of coronavirus (COVID-19) means there may be a delay in reaching us by phone or for a response to a message you’ve sent us.

Please rest assured that if you have emailed us and received an initial confirmation email back, we have got your message and we’ll get back to you as soon as we can.

If you need to speak to us about a payment holiday, please fill out the payment holiday request form here.  All payment holiday requests will be confirmed within 7-10 working days.

For any other queries regarding your account please contact us via our My Moneybarn online portal. Here you can send us a secure message including full details of your current circumstances.

You may also want to view our coronavirus FAQs which may answer your questions and concerns

We thank you for your patience and understanding at this time.