FAQs - Your questions about coronavirus

I’m worried if I get in touch to organise a payment holiday, that you’ll end my agreement. Is this the case?

Sam Wooller, Customer Experience Communications Manager
Thursday, 02 April 2020

We’ll be doing everything we can to help customers stay in their vehicle and maintain their finance agreement with us, as we always aim to do.

If you’ve been financially impacted by coronavirus (COVID-19) then we want to help you. In line with regulatory guidance, you can request an initial payment holiday for up to 3 months. If you then need further support, we can offer up to a further 3 months (i.e. a total payment holiday of up to a maximum of 6 months).

To request a payment holiday please fill out our payment holiday request form here. We will the information you provide to calculate and assess what support options we can offer, so please be as honest and detailed as you can.

If we do need to explore the option of returning the vehicle and ending the agreement, we’ll work that through with you so you can make an informed choice about the best way forward. Our aim will always be to help minimise any outstanding debt, so that you’re in the best financial position you can be in, given your specific circumstances.

Please do act or contact us for help – doing nothing will always result in higher costs and charges, your credit file will be negatively impacted, and your outstanding debt will increase. We want to help you avoid this, and our friendly, helpful team are ready and waiting to help relieve any stress or concerns that you may have.

Please head to our ‘Contact us’ page to view up-to-date information about the best way to reach us and when we’re available.