FAQs - Your questions about coronavirus

I had built up arrears on my agreement or my agreement was about to Default or be terminated – I now want to get in touch to agree a payment holiday but I’m worried that you will end my agreement or take my vehicle back?

Sam Wooller, Customer Experience Communications Manager
Thursday, 02 April 2020

We won’t be collecting vehicles from customers during the Government imposed lockdown.

We’ll be doing everything we can to help customers to stay in their vehicle and maintain their finance agreement with us, as we always aim to do. So, we won’t be defaulting or terminating agreements either.

To request a payment holiday please fill out the payment holiday request form here.

When requesting a payment holiday, please make sure the holiday is for a length that suits your current circumstance.

All payment holiday requests will be confirmed within 7-10 working days.

If we agree a payment holiday you won’t pay anything for your agreed payment holiday period. We simply add any held payments onto the end of your agreement.

If a Payment Holiday is agreed with you, we will freeze the status of your credit file immediately. This should reduce or prevent any negative impact.