FAQs - Your questions about coronavirus

I’m currently self-isolating and unable to work, what support can you offer me as I won’t be able to make my finance payments or I may need to reduce them?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 25 March 2020

If you can continue your finance payments as normal, then please do so. However, if you have been financially impacted by the coronavirus (COVID-19) situation then please try not to worry.

We can offer you a structured payment holiday between 1 and 3 months if it suits your individual circumstances.

To request a payment holiday please fill out the payment holiday request form here.

When requesting a payment holiday, please make sure the holiday is for a length that suits your current circumstance.

Our team is working as quickly as they can to help you throughout the coronavirus (COVID-19) situation. All payment holiday requests will be confirmed within 7-10 working days.

If we agree a payment holiday you won’t pay anything for your confirmed payment holiday period. We simply add any held payments onto the end of your agreement.

We’ll also ensure that the payment holiday won’t have a negative impact on your credit file.

For any other queries regarding your account please contact us via our My Moneybarn online portal. Here you can send us a secure message including full details of your current circumstances.