FAQs - Your questions about Coronavirus

I’m currently self-isolating and unable to work, what support can you offer me as I won’t be able to make my finance payments or I may need to reduce them?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 25 March 2020

We can support you in a number of ways to suit your individual circumstances. To see how we can help please speak with one of our Customer Service Agents over email. Our phone lines are currently closed.

The best way to reach us is through our My Moneybarn online portal. Here you can send us a secure message including full details of your current circumstances.

Please bear in mind that we are receiving very high numbers of queries at the moment, so there may be a delay in coming back to you.  We’re working hard to reply to as many customers as possible, as quickly as we can.

By Sarah Jane