We’re working hard to answer all messages and calls. All of our Customer Service Agents are working as hard as they can to answer you as quickly as they can.
If you need to speak to us about a payment holiday, you can contact us using the form here.
If you have requested a payment holiday or asked for an extension to a current payment holiday, and have received a confirmation email, we will be in touch as soon as we can.
When requesting a payment holiday, please make sure the holiday is for a length that suits your current circumstance.
All payment holiday requests will be confirmed within 7-10 working days.
Your payment holiday will start from your next payment. However, we may not be able to stop your Direct Debit payment from being taken if it’s due in the next 10 days. In this instance, the payment holiday will start the following month. Don’t worry though, the payment holiday will still last for the time period you selected.