FAQs - Your questions about coronavirus

I’ve emailed you about my agreement but haven’t heard back. How can I get support at the current time?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 25 March 2020

We’re working hard to answer all messages and calls. All of our Customer Service Agents are working as hard as they can to answer you as quickly as they can.

If you need to speak to us about a payment holiday, you can contact us using the form here.

If you have requested a payment holiday or asked for an extension to a current payment holiday, and have received a confirmation email, we will be in touch as soon as we can.

When requesting a payment holiday, please make sure the holiday is for a length that suits your current circumstance.
All payment holiday requests will be confirmed within 7-10 working days.

Your payment holiday will start from your next payment. However, we may not be able to stop your Direct Debit payment from being taken if it’s due in the next 10 days. In this instance, the payment holiday will start the following month. Don’t worry though, the payment holiday will still last for the time period you selected.

For any other queries regarding your account please contact us by sending us a secure message on our My Moneybarn online portal or call us on 0330 555 1230.