FAQs - Your questions about Coronavirus

I’ve emailed you about my agreement but haven’t heard back. How can I get support at the current time?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 25 March 2020

All of our Customer Service Agents are now working from home which means we are currently unable to offer a phone service. We are working hard to answer all emails and messages as quickly as possible.

Please rest assured, that if you have emailed us, we will get back to you as soon as we can.

The best way to reach us is through our My Moneybarn online portal. Here you can send us a secure message including full details of your current circumstances.

If you do need to reach out to us via another channel, please head to our ‘Contact us’ page to view up-to-date information about the best way to reach us and when we’re available.

By Sarah Jane