FAQs - Your questions about coronavirus

I‘ve had to stay off work due to the current situation with COVID-19 and I’m not receiving an income so can’t pay the vehicle finance payment. Will there be any option to postpone payments or will the car be taken off me?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 25 March 2020

Yes, we can now support you with structured payment holidays of between 1 and 3 months if this suits your individual circumstances.

To request a payment holiday please fill out the payment holiday request form here.

When requesting a payment holiday, please make sure the holiday is for a length that suits your current circumstance.

Our team is working as quickly as they can to help you throughout the coronavirus (COVID-19) situation. All payment holiday requests will be confirmed within 7-10 working days.

If we agree a payment holiday you won’t pay anything for your agreed payment holiday period. We simply add any held payments onto the end of your agreement.

We’ll also ensure that the payment holiday won’t have a negative impact on your credit file.

Your payment holiday will start from your next payment. However, we may not be able to stop your Direct Debit payment from being taken if it’s due in the next 10 days. In this instance, the payment holiday will start the following month. Don’t worry though, the payment holiday will still last for the time period you selected.

We won’t be collecting vehicles from customers during the Government imposed lockdown. We’ll be doing everything we can to help customers to stay in their vehicle and maintain their finance agreement with us, as we always aim to do.

For any other queries regarding your account please contact us via our My Moneybarn online portal. Here you can send us a secure message including full details of your current circumstances.