FAQs - Your questions about coronavirus

I‘ve had to stay off work due to the current situation with COVID-19 and I’m not receiving an income so can’t pay the vehicle finance payment. Will there be any option to postpone payments or will the car be taken off me?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 25 March 2020

Yes, we can support you in a number of ways to suit your individual circumstances. To see how we can help please speak with one of our Customer Service Agents over email. Our phone lines are now closed.

We also won’t be collecting vehicles from customers during the Government imposed lockdown, and we’ll be doing everything we can to help customers to stay in their vehicle and maintain their finance agreement with us, as we always aim to do.

The best way to reach us is through our My Moneybarn online portal. Here you can send us a secure message including full details of your current circumstances.

Please get in touch with us as soon as you are impacted and think you may have a problem with payments.

By Sarah Jane