FAQs - Your questions about coronavirus

My business/ income is reduced or stopped because of the impact of the Coronavirus (COVID-19) pandemic, what support can you offer me regarding my vehicle finance payments?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 25 March 2020

If you can afford to continue your vehicle finance payments, then please do so.

If you cannot afford the payment because of coronavirus (COVID-19), please get in touch and we’ll be ready to help and support you.

We can offer you a structured payment holiday of between 1 and 3 months if it suits your individual circumstances.

To request a payment holiday please fill out the payment holiday request form here.

When requesting a payment holiday, please make sure the holiday is for a length that suits your current circumstance.

Our team is working as quickly as they can to help you throughout the coronavirus (COVID-19) situation. All payment holiday requests will be confirmed within 7-10 working days.

If we agree a payment holiday you won’t pay anything for your agreed payment holiday period. We simply add any held payments onto the end of your agreement.

We’ll also ensure that the payment holiday won’t have a negative impact on your credit file.

For any other queries regarding your account please contact us via our My Moneybarn online portal. Here you can send us a secure message including full details of your current circumstances.