FAQs - Existing customers

How do I make a complaint?

Sam Wooller, Customer Experience Communications Manager
Monday, 22 August 2016

We strive to deliver the highest level of customer service and we take any concerns you have seriously. If you’re unhappy about our service or your agreement, and wish to make a complaint, please get in touch using any of the following contact methods: Email – complaints@moneybarn.com, Phone – 0330 555 1230, Write to us at – Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ, via our customer portal (register or log in here), or our social media channels (see links at the bottom of this page).

For more information about how to raise a complaint, and how our complaints process and timescales work, please click here to view our ‘Feedback and Complaints’ page.