Complaints Data​

Improving the service we offer and reducing the number of complaints we receive is important to us. We regularly review the information we have about complaints, which helps us to understand how we can make improvements.

Our complaints information

Firm name: Moneybarn No. 1 Limited
Group: Moneybarn
Other firms included: Moneybarn Limited
Period covered in this report: 01/01/2026 – 31/07/2026
Brands/trading names covered: Moneybarn

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Product / service grouping Outstanding at start Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Vehicle Finance 106,446 692.46 per 1,000 accounts N/A 70,159 6,747 10.7% 75.5% 31.1% Other

For a better road ahead

Moneybarn is a trading style of Moneybarn No. 1 Ltd, a company registered in England and Wales with company number 04496573. The registered address is Fairburn House, 5 Godwin Street, Bradford BD1 2AH. Moneybarn No.1 Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 702780).

Sub prime lender of the year award
National Credit Awards Winner 2023
Car Dealer Power 2023 highly commended
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© Copyright 2026 Moneybarn No. 1 Limited
© Copyright 2026 Moneybarn No. 1 Limited