Complaints Data​

Improving the service we offer and reducing the number of complaints we receive is important to us. We regularly review the information we have about complaints, which helps us to understand how we can make improvements.

Our complaints information

Firm name:Moneybarn No. 1 Limited
Group:Moneybarn
Other Firms included:Moneybarn Limited
Period covered in this report:01/07/25 – 31/12/25
Brands/trading names covered:Moneybarn
Product / service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit related 629.44 per 1000 accounts N/A 65,048 7,041 6.1% 79.7% 26.7% Other

For a better road ahead

Moneybarn is a member of the Finance and Leasing Association, the official trade organisation of the motor finance industry. The FLA promotes best practice in the motor finance industry for lending and leasing to consumers and businesses.

Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573. The registered address is Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.

Moneybarn’s VAT registration number is 180 5559 52.

Moneybarn No. 1 Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)

Sub prime lender of the year award
National Credit Awards Winner 2023
Car Dealer Power 2023 highly commended
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© Copyright 2026 Moneybarn No. 1 Limited
© Copyright 2026 Moneybarn No. 1 Limited