Complaints Data​

Complaints Data​

Improving the service we offer and reducing the number of complaints we receive is important to us.

We regularly review the information we have about complaints, which helps us to understand how we can make improvements.

Our complaints information

Firm name:Moneybarn Limited No. 1 Limited
Group:Moneybarn
Other Firms included:Moneybarn Limited
Period covered in this report:January 2022 – June 2022
Brands/trading names covered: Moneybarn
Product/ service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints openedRegulatory Main cause of complaints opened
Credit related21.604.304,3884,459(2.00%) (52.41%) (29.56%)SQ Issues within 6 monthsother

Improving the service we offer and reducing the number of complaints we receive is important to us.

We regularly review the information we have about complaints, which helps us to understand how we can make improvements.

Our complaints information

Firm name:Moneybarn Limited No. 1 Limited
Group:Moneybarn
Other Firms included:Moneybarn Limited
Period covered in this report:January 2022 –
June 2022
Brands/trading names covered: Moneybarn
Product/ service groupingProvision (at reporting period end date)Intermediation (within the reporting period)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints openedRegulatory Main cause of complaints opened
Credit related21.604.304,3884,459(2.00%) (52.41%) (29.56%)SQ Issues within 6 monthsother