FAQs - Your questions about coronavirus

I’m worried I’ll be financially impacted by COVID-19, what should I do?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 25 March 2020

If you can afford to continue your vehicle finance payments, it’s in your best interest to do so. However, if you’ve been financially impacted by coronavirus (COVID-19) then we want to help you. So please get in touch with us as soon as you are impacted and think you may have a problem with payments.

In line with regulatory guidance, you can request an initial payment holiday for up to 3 months. If you then need further support, we can offer up to a further 3 months (i.e. a total payment holiday of up to a maximum of 6 months).

To request a payment holiday please fill out the payment holiday request form here.  All payment holiday requests will be confirmed within 7-10 working days.

Please carefully consider the length of payment holiday you need – any payments you defer will be added to the end of your original agreement term and taken in monthly instalments at that point.

A full payment holiday might not be the best option for everyone. It may be possible, or a better option, for you to pay reduced payments instead. Please fully complete our payment holiday form, and when we assess your request, we can explain the ways you make manual payments during a payment holiday or the other forms of support and payment options we can offer depending on your circumstances.

For any other queries regarding your account please contact us via our My Moneybarn online portal. Here you can send us a secure message including full details of your current circumstances.