FAQs - Your questions about coronavirus

I’m worried about the Coronavirus (COVID-19) pandemic, but I think I can still keep paying for now, what should I do/ when should I contact you?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 25 March 2020

If you can afford to continue your vehicle finance payments, then please do so.

However, if you become financially impacted due to the coronavirus (COVID-19) situation, then please get in touch. We are able to offer payment holidays of between 1 and 3 months to those who need it at this time.

To request a payment holiday please fill out the payment holiday request form here.

When requesting a payment holiday, please make sure the holiday is for a length that suits your current circumstance.

All payment holiday requests will be confirmed within 7-10 working days.

If we agree a payment holiday you won’t pay anything for your agreed payment holiday period. We simply add any held payments onto the end of your agreement.

We’ll also ensure that the payment holiday won’t have a negative impact on your credit file.

For any other queries regarding your account please contact us via our My Moneybarn online portal. Here you can send us a secure message including full details of your current circumstances.

Please get in touch with us as soon as you are impacted and think you may have a problem with payments.