FAQs - Your questions about Coronavirus

I’m worried about the Coronavirus (COVID-19) pandemic, but I think I can still keep paying for now, what should I do/ when should I contact you?

Sam Wooller, Customer Experience Communications Manager
Wednesday, 25 March 2020

If you are impacted and think you’ll have a problem with payments, please reach out to us as soon as possible and we’ll be ready to help and support you.

We have a number of different ways we can help you if you’ve been impacted. We can now support our customers with payment holidays should this suit their individual circumstances.

We’ll work with you to find the best option for you, dependent on your exact situation.

By Sarah Jane