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FAQs - Existing customers
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What’s the Debt Respite scheme Breathing Space?
How Do I Register For Your Customer Portal?
Can you transfer car finance to someone else?
How do you Calculate my Early Settlement Figure?
Why You May Owe us after Handing Back a Vehicle
How Do I Know Its Moneybarn Contacting Me?
Should I Tax And Insure A Vehicle Being Collected?
If I’m Not Using My Vehicle Do I Need To Insure It?
How to Refer to the Financial Ombudsman Service?
How long will my complaint take to resolve?
How can I set up a Direct Debit Payment?
How can I Change my Direct Debit Collection Date?
What support is available if I’m experiencing financial difficulties?
What charges may apply to my agreement?
How can I make an additional payment to you?
What If I Have An Issue With My Financed Vehicle?
Options for changing or upgrading your vehicle
How does voluntary termination work?
What should I do if I cannot make a payment?
Why do we need Income and Expenditure details?
When will I receive a statement from you about my agreement?
What If My Vehicle is Damaged or Stolen?
How do I voluntarily terminate my agreement?
Can I Settle My Car Finance Agreement Early?
Do I need to insure my vehicle?
How do I make a complaint?
When will I become the owner of my vehicle?
What Should I Do If I Receive A Default Notice?
What Happens When My Agreement is Terminated?
What If I Become Bankrupt or Enter an IVA?
How Can I Give Feedback And Complaints?
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