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FAQs - Existing customers
Existing customers
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What’s the Debt Respite scheme Breathing Space?
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Why Does My Payment Holiday Show As Arrears?
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How Do I Register For Your Customer Portal?
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Can I pay my payment holiday back earlier?
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What happens to my payment holiday if I end early?
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Can you transfer car finance to someone else?
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How do you Calculate my Early Settlement Figure?
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Why You May Owe us after Handing Back a Vehicle
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Will A Payment Holiday Affect My Credit Score?
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How Do I Know Its Moneybarn Contacting Me?
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Why Did I Receive a Notice of Sums in Arrears?
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Should I Tax And Insure A Vehicle Being Collected?
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If I’m Not Using My Vehicle Do I Need To Insure It?
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How to Refer to the Financial Ombudsman Service?
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How long will my complaint take to resolve?
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How can I set up a Direct Debit Payment?
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How can I Change my Direct Debit Collection Date?
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What support is available if I’m experiencing financial difficulties?
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What charges may apply to my agreement?
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How can I make an additional payment to you?
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What If I Have An Issue With My Financed Vehicle?
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Options for changing or upgrading your vehicle
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How does voluntary termination work?
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What should I do if I cannot make a payment?
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Why do we need Income and Expenditure details?
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When will I receive a statement from you about my agreement?
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What If My Vehicle is Damaged or Stolen?
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How do I voluntarily terminate my agrement?
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Can I Settle My Car Finance Agreement Early?
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Do I need to insure my vehicle?
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How do I make a complaint?
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When will I become the owner of my vehicle?
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What Should I Do If I Receive A Default Notice?
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What Happens When My Agreement is Terminated?
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What If I Become Bankrupt or Enter an IVA?
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How Can I Give Feedback And Complaints?
For a better road ahead
Moneybarn is a member of the Finance and Leasing Association, the official trade organisation of the motor finance industry. The FLA promotes best practice in the motor finance industry for lending and leasing to consumers and businesses.
Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573, and Moneybarn Limited, a company registered in England and Wales with company number 02766324. The registered address for these companies is: Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.
Moneybarn’s VAT registration number is 180 5559 52.
Moneybarn Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702781)
Moneybarn No. 1 Limited  is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)
