FAQs - Existing customers

How can I set up a Direct Debit payment?

Sam Wooller, Customer Experience Communications Manager
Thursday, 23 April 2020

Having a Direct Debit payment set up is part of your agreement terms and conditions and is the best way to make payments. It means you can pay automatically each month without needing to do anything.

You can go to our My Moneybarn page to find more information or download a copy of our Direct Debit mandate form.

Follow the instructions shown to complete the form and email your form to DDsetup@moneybarn.com. Please make sure your agreement number is used as the reference on the form and stated within the email.

Once we’ve set up your Direct Debit Instruction, we’ll confirm it’s in place and the collection date of the first automatic payment.

If you can’t set up a Direct Debit Instruction using one of the options shown on our My Moneybarn page, you can email us and we can arrange to call you to set up the Direct Debit. Please take a few minutes to watch this video.  It clearly explains how your payment’s due date works and where you can and can’t move your payment date to.