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Reviews

On average our customers rate our service 4.7 out of 5.

We pride ourselves on providing a service that our customers love, in a way that is simple to understand and easy to use. Find out what our customers say about us.

Anonymous N/A 12 hours ago
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“Do not use this company.”

They are just dreadful. The car I bought has been supplied by an unscrupulous and dishonest dealer. The broker has been brilliant but Moneybarn are useless. The complaints handlers will not take a phone call and don't actually do anything. They just threaten you with adverse credit report entries of you don't make a payment. The car is in the street unusable and unsafe and Moneybarn don't care. You'd be better off with a real loan shark rather than this shower.

George @ Moneybarn

Hi there, thank you for your feedback. I'm sorry to hear about the difficulties you've experienced with your new vehicle. I can see from my records that a complaint has been raised and we are in contact with you regarding this process. Please rest assured we are investigating this case and you should have received email confirmation of this from your dedicated complaints handler today. We really do ask for your patience during this time as we work towards a solution for you. Kind regards, George @ Moneybarn.

Andrew James Roberts

The only contact from my complaints handlers is when I call to see what is going on. And then it is by email as they don't want to talk on the phone. Even the broker can't get hold of my complaints handler. The transmission on the car failed after 1 hour in the M25 at 70 mph. Does my safety mean so little?
The only contact the dealer has had from Moneybarn is today after I phoned to ask what was going on!!! That's the total effort after 9 days???? I have no patience left.

Anonymous N/A 19 hours ago
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“My service feedback with Moneybarn”

Good clear coms

George @ Moneybarn

Hi there, thank you for your feedback. We really appreciate the 5-stars and it's good to see we could communicate well throughout the financing journey for you. Kind regards, George @ Moneybarn.

Kristen Percival N/A 21 hours ago
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“Excellent customer service ”

Straightforward, friendly company. Great communication and I have referred friends now as I’ve had no stress at all 😊

George @ Moneybarn

Thank you for taking the time to share your experience with us Kristen. It's great to see we could provide a friendly and straightforward financing journey for you and thank you for recommending us to friends! We hope you enjoy the new car. Kind regards, George @ Moneybarn.

Anonymous N/A 21 hours ago
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“My service feedback with Moneybarn”

Stress free car buying, would recommend them to anyone.

George @ Moneybarn

Thank you for 5-stars, it's great to hear you would recommend us! We hope you enjoy the new vehicle. Kind regards, George @ Moneybarn.

Anonymous N/A 21 hours ago
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“My service feedback with Moneybarn”

Very nice people to deal with

George @ Moneybarn

Thank you for 5-stars and your kind comments. We endeavour to provide a friendly service for all our customers, so it's great to hear this was the case for you. Kind regards, George @ Moneybarn.

Dwayne Jones N/A 22 hours ago
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“Excellent service”

They were very quick with the handling of documents in order to process the finance agreement

Thanks,again

George @ Moneybarn

Hi Dwayne, thank you for your feedback. It's good to see we could provide an efficient financing experience for you. We really hope you enjoy the new car. Kind regards, George @ Moneybarn.

Anonymous N/A 23 hours ago
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“My service feedback with Moneybarn”

Yes I would lend from them again

Ludovit Danko N/A 1 day ago
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“My service feedback with Moneybarn”

Quick and easy no hassle very fast I like them

Gary Crook N/A 1 day ago
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“My service feedback with Moneybarn”

Only problem I found my paperwork got lost between your self and car money

George @ Moneybarn

Hi Gary, thank you for your review. I’m sorry to hear about the paperwork issues you’ve experienced during the financing journey with us. I will ensure your feedback reaches the teams involved as well as CarMoney to investigate what happened. If you would like to tell us more about this issue, please email us at feedback@moneybarn.com. We do hope you enjoy the new car and thank you for your patience. Kind regards, George @ Moneybarn.

Anonymous N/A 1 day ago
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“My service feedback with Moneybarn”

Simple fast accurate communication

George @ Moneybarn

Hi there, thank you for your feedback. It's great to see we could provide clear communication for you during the financing process. We feel this is a really important part of the service we provide for customer as agreements can be complex. We hope you enjoy the new vehicle. Kind regards, George @ Moneybarn.

Darren Griffiths N/A 1 day ago
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“one happy customer”

Applied for a car loan..got approved within 24 hours.. So quick ..great to deal with..simple as that..thankyou

Anonymous N/A 1 day ago
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“Smooth process ”

Would have been 5 stars but took a lot longer than anticipated to get sorted out , yes it’s high interest but I expected that so it was no great surprise and it’s good to know there are options for people with poor credit history. I didn’t deal with them direct as it was all done through a dealer but all in all, it was a fairly smooth process

Anonymous N/A 2 days ago
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“My service feedback with Moneybarn”

Money barn is very good and I would recommend them to anyone .

Hayley Futcher N/A 2 days ago
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“My service feedback with Moneybarn”

Fantastic customer service kept me updated on all that was going on throughout. Paperwork was quick and straight forward to complete.

Anonymous N/A 2 days ago
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“Fast professional and polite”

The process was seamless from start to finish and within a couple of days I was collecting the car.

George @ Moneybarn

Great to hear we could provide such a quick turnaround time for you. We really appreciate your feedback and hope you enjoy your new vehicle. Kind regards, George @ Moneybarn.

Helen Leighton N/A 3 days ago
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“Excellence”

Excellent service every thing done by telephone or email staff polite any questions I asked were answered there and then if not within 24hrs
I cannot fault them if not for them and their help I would not be driving a better car .Thank you which is not enough I would recomend them to any one

George @ Moneybarn

Thank you for your detailed review Helen, we really appreciate the time taken to write this. It's great to hear we could provide excellent service for you and answer all questions along the way. Thank you for recommending us as well. Kind regards, George @ Moneybarn.

Christopher Ian James N/A 3 days ago
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“excellent service highly recommended ”

excellent customer service felt at ease throughout the process, and a special thankyou to monira who treated me like a normal person & kept me informed every step of the way and made it easy for me to understand what was happening

George @ Moneybarn

Thank you for your feedback Christopher. It's great to hear about the service Monira provided during the financing journey with us, i will make sure your comments get back to her. We hope you enjoy the new vehicle. Kind regards, George @ Moneybarn.

Aston Lacey N/A 3 days ago
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“Absolute hoop jump”

Money barn was alright it was the motor company’s mistake that made us have to go back and forth to whales from Taunton which was a absolute nightmare. Although one pleasant bloke called Barry who sorted it all out in the end.

George @ Moneybarn

Hi Aston, thank you for your feedback. I’m sorry to hear about the difficulties you’ve experienced travelling back and forth to see the car. I would suggest having a chat with the dealer to see if there is anything they can do for you. But I’m pleased to see we could help you with finance and hope you enjoy your new vehicle. Kind regards, George @ Moneybarn.

Anonymous N/A 3 days ago
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“Best company to deal with”

Very helpful and very quick. Easy to deal with. Will recommend to friends.

James Francis Donaghy N/A 3 days ago
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“Took a difficult case and made it easy. ”

My case was complex. Moneybarn was generous with their time and their money. Very grateful to them.
I'm now driving a newer and better car thanks to them.

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