Feefo Logo

Reviews

On average our customers rate our service 4.5 out of 5.

We pride ourselves on providing a service that our customers love, in a way that is simple to understand and easy to use. Find out what our customers say about us.

Sean Chambers N/A 1 hour ago
Service rating:
  • -

“My service feedback with Moneybarn”

Very Expensive

Anonymous N/A 4 hours ago
Service rating:
  • +
  • +

“Easy and great customer service”

Everything simple and easy to deal with

Stephanie James N/A 5 hours ago
Service rating:
  • +
  • +

“My service feedback with Moneybarn”

Yes I had first class service would recommend to use them again , always paid on time no problems

Anonymous N/A 6 hours ago
Service rating:
  • -
  • -

“My service feedback with Moneybarn”

been asking for months for some one to call me

Jason @ Moneybarn

Hi and thank you for your review. I can see that you have been asking for a call back and I can also see that we have tried to get in touch. It may be that we do not have the correct contact details for you or that you are unavailable when we call. You may find it easier to register on our customer portal at www.moneybarn.com/my-moneybarn. That way you can send us a secure electronic message and provide the correct contact details or best time to call and we can get in touch. Thanks again for your review. Jason @ Moneybarn

Daniel Hall

well Jason i am a customer of moneybar and I have registered on there portal and you have got my email but you don't ever respond to that

Anita Humphreys N/A 6 hours ago
Service rating:
  • +
  • +

“My service feedback with Moneybarn”

Professional very helpful.
Yes I would recommend

Jason John Gibson N/A 9 hours ago
Service rating:
  • +
  • +

“My service feedback with Moneybarn”

Quality service all round and would use moneybarn again

Anonymous N/A 9 hours ago
Service rating:
  • +
  • +

“My service feedback with Moneybarn”

Continue with the good work it has been great 👍

Anonymous N/A 9 hours ago
Service rating:
  • +

“Mostly good service, some administrative delays experienced.”

Good service and no issues during the term of the loan. Dip in performance due to seemingly slower response to refunding a direct debit amount once the account was settled.

Mark Franklin N/A 11 hours ago
Service rating:
  • +
  • +

“No Iissues”

Neve had an issue with the lender

Anonymous N/A 11 hours ago
Service rating:
  • +

“My service feedback with Moneybarn”

Helpful and listens to customers needs.

Anonymous N/A 13 hours ago
Service rating:
  • +
  • +

“Fast efficient even with a low credit score one happy customer”

Gave us the finance when we needed it the most, it was easy process and a speedy one we ended up getting the car we wanted even with not such a good credit rating at the time, you’ve also helped build my credit score,

Joe Poole 19 hours ago
Service rating:
  • -

“Putting customers first by inspiring change”

To include the offered opportunity to reduce the higher rate of the hire purchase loan for higher risk applicants.

The benefit of this is encouraging responsibility and positive change to improve their own credit rating and financial stability to be able to afford an earlier settlement - thereby reducing the overall expense.

If this is a current term, this could be advertised much more clearly, for the benefit, trust, and loyalty gained from transparency.

Jason @ Moneybarn

Hi Joseph, thank you so much for your thoughtful review and suggestion. Helping our customers to repair their credit score is one of our main areas of focus and your suggestion has been, and will continue to be, considered. We do offer a loyalty scheme for existing customer's where, if eligible, we can offer further finance at a lower rate so your suggestion to be more transparent with that information has been taken on board. Thanks again for your review and enjoy your new vehicle. Jason @ Moneybarn

Michelle Coates N/A 21 hours ago
Service rating:
  • +
  • +

“Brilliant service, very efficient and very helpful”

I would definitely recommend Moneybarn. They are very efficient and helpful

Raymond Russon N/A 21 hours ago
Service rating:
  • +
  • +

“My service feedback with Moneybarn”

So easy and quick to sort out

Kyle Wilson N/A 21 hours ago
Service rating:
  • +
  • +

“My service feedback with Moneybarn”

Good company and also gave me a payment break that helped alot during lockdown

Moussa Diomande Carshalton London 22 hours ago
Service rating:
  • +
  • +

“Professional agents and good communication skills”

Very easy to access your website

Anonymous N/A 22 hours ago
Service rating:
  • +
  • +

“Brilliant and outstanding”

I would use you again. I was in a right pickle, drowned my car and due to ex wife debts and that I couldn’t get a loan from anywhere. The service was easy and straight forward. Very helpful customer service team and just brilliant all round. Company is not judgemental and helped me to get a car which no other loan company or bank would help me, so I manage to keep me job and my place.

Fred Williams N/A 23 hours ago
Service rating:
  • -
  • -

“My service feedback with Moneybarn”

My account on my credit file shows a missed payment.this payment was because of the death of both my parents,of which I made you aware.we arranged a payment plan and my account finished on the date of the agreement.i will never use your services again,and indeed will tell others to stay well clear of your company.yours.Mr Williams

Jason @ Moneybarn

Hi Mr Williams, thank you for your review. I'm really sorry to hear about the passing of both of your parents, this must have been an incredibly difficult time for you and I hope you have the correct support in place to help you cope with that. I'm glad we were able to help by getting an affordable payment plan in place for you so you could catch up with your agreement. We are obligated to report any missed payment to the credit reference agencies, even if there is an arrangement in place, and we need to keep reporting that until the missed payment has been cleared. I hope we helped in making sure you cleared those arrears in the fastest and most affordable way possible so that the impact to your credit rating was kept to a minimum. Thanks, Jason @ Moneybarn.

Anonymous N/A 23 hours ago
Service rating:
  • +
  • +

“Great”

Looked after me very well thank you

Anonymous N/A 24 hours ago
Service rating:
  • +
  • +

“My service feedback with Moneybarn”

I have already rated you

Quick links