- Menu
FAQs - Your questions about coronavirus
Your questions about coronavirus
-
What’s the best way to get in touch with you regarding my agreement?
-
I’m worried about the coronavirus (COVID-19) situation, but I think I can still keep paying for now, what should I do/ when should I contact you?
-
How do I register for your online customer portal and what can I use it to do?
-
Where can I find the latest information about the best way to contact you/ when your office is open?
-
I’ve emailed you about my agreement but haven’t heard back. How can I get support at the current time?
-
I’m struggling to get through to you by phone/ your phone lines are closed and I need support regarding my vehicle finance agreement. How can I speak to someone?
-
I‘ve had to stay off work due to the current situation with COVID-19 and I’m not receiving an income so can’t pay the vehicle finance payment. Will there be any option to postpone payments or will the car be taken off me?
-
Are there any plans to offer deferred payment options to customers who may be laid off, made redundant or put on Statutory Sick Pay?
-
My business/ income has been reduced or stopped because of the impact of coronavirus (COVID-19), what support can you offer me regarding my vehicle finance payments?
-
I’m currently self-isolating and unable to work, what support can you offer me as I won’t be able to make my finance payments or I may need to reduce them?
Can’t find what you’re looking for?
For a better road ahead
Moneybarn is a member of the Finance and Leasing Association, the official trade organisation of the motor finance industry. The FLA promotes best practice in the motor finance industry for lending and leasing to consumers and businesses.
Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573, and Moneybarn Limited, a company registered in England and Wales with company number 02766324. The registered address for these companies is: Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.
Moneybarn’s VAT registration number is 180 5559 52.
Moneybarn Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702781)
Moneybarn No. 1 Limited  is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)
