FAQs - Your questions about coronavirus

Your questions about coronavirus

• I can’t get through to you by phone. How else can I speak to someone?

• Will my payment holiday have any negative impact on my credit file?

• How do I know it’s definitely Moneybarn contacting me and it’s not fraudulent?

• I’m not using my vehicle and I’m worried this may cause issues when lockdown is lifted. What can I do to maintain my vehicle at this time?

• I’ve agreed a payment holiday with you, but I’ve just received a ‘Notice of Sums in Arrears’. Why is this?

• If Moneybarn are coming to collect my vehicle do I need to keep it taxed and insured?

• I’m not using the vehicle; do I need to keep it insured?

• How can I set up a Direct Debit Instruction?

• I’m currently in a payment holiday, but I’d like to extend it. How can I do that?

• I wasn’t able to arrange a payment holiday in time, so my Direct Debit payment still came out. Can I get this back?

• You had previously told me you were going to collect my vehicle. Is that still happening?

• I’m worried if I get in touch to organise a payment holiday, that you’ll end my agreement. Is this the case?

• Even if I’ve agreed a payment holiday, am I able to keep clearing my current arrears?

• I’m worried I won’t hear back from you in time. What should I do?

• What’s the best way to get in touch with you regarding my agreement?

• I’m worried I’ll be financially impacted by COVID-19, what should I do?

• What’s the best way to contact you?

• What’s the best way to reach you?

• I’m not receiving an income. Can I postpone payments, or will my car be taken off me?

• Are you offering customers the option to defer their payments?

• Does Moneybarn have plans to offer payment breaks or holidays?

• My income has been reduced, what help can you give me if I can’t afford my payments?

• I’m currently unable to work, what help can you give me if I can’t afford my payments?