FAQs - Your questions about coronavirus

Why Did I Receive a Notice of Sums in Arrears?

Sam Wooller,Customer Experience Communications Manager
Thursday, 30 April 2020

As per financial regulations we have to send certain communications to you. If you have previously had a payment holiday then these will include a Notice of Sums in Arrears (NOSA) or a statement of your account.

We’re required to send the NOSA to you in line with legislation, to reflect the fact that you have missed payments due to an agreed payment holiday – even if you have no other arrears on your agreement.

We have to send a NOSA every 6 months until the payment holiday has been paid. But we will not expect you to pay the payments included in your agreed payment holiday until the end of your agreement.

As long as you’re up to date with the agreement (other than the agreed payment holiday) you don’t need to take any action.

However, if you have arrears other than your previous payment holiday, we are here to support you. We can offer you assistance and information on the best ways to address your arrears when the time is right for you. Please find the most up-to-date contact information here. We may need to send you a Notice of Sums in Arrears even if you have agreed a Payment Holiday with us.  Please watch this explanation video for further information on the Notice of Sums in Arrears.