FAQs - Your questions about coronavirus

Will my payment holiday have any negative impact on my credit file?

Sam Wooller, Customer Experience Communications Manager
Thursday, 30 April 2020

If a payment holiday is agreed, we won’t report any account changes to your credit file whilst payments are frozen. This means you shouldn’t see a long-term negative impact on your credit score if payments return to normal after the payment holiday. However, your credit score could still change over this period, as it’s impacted by a wide range of factors that we do not control. If you see an impact initially, this is because we are in the process of adjusting your credit score, but we will amend it as soon as we can.