FAQs - Existing customers

What should I do if I cannot make a payment?

Monday, 22 August 2016

Please always get in touch, and let us know if you are unable to make a payment – we’re always happy to discuss your situation, and we will try to help where we can with the best outcome for you.

The best way to contact us, is to call our Customer Services Team on 0330 555 1230. By calling us, we will be able to help you stay in your vehicle.

If you are experiencing financial difficulties, there are many charities out there that can offer free financial advice such as Step Change, Money Advice Service, National Debtline and Citizens Advice who both have a team of dedicated advisors who are only a phone call away.