FAQs - Existing customers

What should I do if I cannot make a payment?

Monday, 22 August 2016
Please always get in touch with us if you think you may not be able to make a payment – we’re always happy to discuss your situation, and we will try to help you get the best outcome.
You can call our Customer Services Team on 0330 555 1230. If you get in touch with us, we can help you stay in the vehicle.
If you are experiencing financial difficulties, please see our dedicated section here, which includes details of where you can seek free independent financial advice and support.


By Sarah Jane