FAQs - Existing customers

How do I know it’s Moneybarn contacting me and not fraudulent activity?

Sam Wooller, Customer Experience Communications Manager
Thursday, 30 April 2020

Unfortunately, cybercrime and fraudulent activity is becoming more frequent every day. It’s something that we all need to be aware of especially around companies that provide finance. If you receive an email that appears to be from us, then please note:

  • We will never ask for your bank account details by email. Any request from us for those details will be prompted by you (you may wish to change your bank details with us). Please do not provide your account details to an unsolicited email.
  • We will NEVER request debit card details from you via email.