If you’re experiencing financial difficulties and are worried that the agreement may not be affordable to you anymore, then please get in touch. Whether you’re having problems making a payment or you’ve already missed a payment, we will always want to speak to you so we can understand your situation and discuss what options are available to you.
Why not watch this short video which gives you an idea of what to expect when you call us about arrears?
Ideally, it’s easier for us to talk things through fully with you over the phone. You can call our Customer Services Team on 0330 555 1230 and one of our Agents will be more than happy to speak to you. We understand you may be having a difficult time, and picking up the phone can seem daunting, so if you would prefer to send us a secure message you can do so via your online My Moneybarn account.
If you are finding it difficult to repay your arrears, but are able to pay your monthly repayments, then you could be entitled to some ‘Breathing Space’, which is part of the Government Debt Respite Scheme. If you feel that you need time to seek advice and come up with a repayment plan or debt solution, then this is here to help you. As we are unable to give debt advice or assess whether you are eligible for the Breathing Space scheme, see the following list of not for profit debt advisory services you can contact:
Gov.uk benefits calculators – suggested independent benefits calculators