FAQs - Existing customers

What happens when my agreement is terminated?

Sam Wooller, Customer Experience Communications Manager, Monday, 22 August 2016
Updated: Monday, 15 May 2023

If your agreement has been terminated and you have not yet received official confirmation of this, you will receive this shortly. This will be a letter and a leaflet explaining what will happen next and what you need to do.

We’ll keep trying to reach you throughout the process that follows and explain the next steps and what you need to do at each stage of the process.

We always want to work with customers to ensure you get the best outcome possible so please speak to us if you are in any doubt about what is happening or why. If you want more information, or if you want to update us on your circumstances please contact our Customer Services Team on 0330 555 1230.