What if I have an issue with my financed vehicle?

We wish you many miles of problem-free motoring in your new vehicle, but if you do have any problems with your financed vehicle, we want you to feel supported. If you have an issue beyond typical wear and tear, contact the dealership who sold it as soon as possible. ​Here’s a quick guide:​

Had the vehicle less than 30 days? If it’s faulty, not as described, or unfit for purpose within 30 days of the agreement starting, the dealership has a legal responsibility to try and resolve the issue. Or you can reject the vehicle for a full refund if you’d prefer.

Had the vehicle less than 6 months? Contact the dealership who should look into the issue for you and complete any appropriate repairs. They don’t have to fix issues caused by normal use, wear and tear, or that are cosmetic. If you don’t get the necessary support from the dealer, please let us know. We’ll raise a complaint and speak with them for you.

Had the vehicle more than 6 months? Even after this time, still contact the dealer. You’ll need evidence (e.g. photos or an inspection report) to show the issue was there or developing when the vehicle was purchased, and isn’t because of normal use. If needed, we can help by talking with the dealership. If the fault wasn’t present at the point of sale, or within the first 6 months, you’ll need to arrange and pay for any repairs yourself – as you’re responsible for maintaining the vehicle. This includes MOTs and regular servicing.​

​Had an accident? You only need to let us know if your insurance company is going to write the vehicle off. If this happens, please let us know as soon as possible. Our friendly customer service team will guide you through the next steps. ​