FAQs - Existing customers
What if I have an issue with my financed vehicle?
Updated: Monday, 15 May 2023
We hope you won’t have any problems with the vehicle you’ve chosen, but if you do end up with an issue with the vehicle, we want you to feel supported.
If you discover an issue early in the agreement, we’d advise you to speak directly with the vehicle supplier that you purchased the vehicle from. They should be able to help you investigate and resolve the issue.
If you need us to assist you and/or contact the vehicle supplier on your behalf – please call our Customer Services Team and they’ll be able to explain what to do next.
If issues develop further into the agreement, then it’s your responsibility to look into and pay for any repairs needed to the vehicle in the normal way. This includes MOTs, regular servicing as well as any issues that crop up through wear and tear of the vehicle.
For a better road ahead
Moneybarn is a member of the Finance and Leasing Association, the official trade organisation of the motor finance industry. The FLA promotes best practice in the motor finance industry for lending and leasing to consumers and businesses.
Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573, and Moneybarn Limited, a company registered in England and Wales with company number 02766324. The registered address for these companies is: Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.
Moneybarn’s VAT registration number is 180 5559 52.
Moneybarn Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702781)
Moneybarn No. 1 Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)
