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About us ›
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Car finance ›
What if I have an issue with my financed vehicle?
Updated: Monday, 18 September 2023
We hope you won’t have any problems with your financed vehicle, but if you do end up with issues, we want you to feel supported.
If you discover an issue early in your agreement, we’d advise you to reach out to the vehicle supplier directly. They should be able to help you investigate and resolve the issue. We can assist you and/or reach out to the vehicle supplier on your behalf, just call our Customer Services Team who will be able to explain the next steps.
If issues develop further into the agreement, then it’s your responsibility to investigate, and pay for any repairs. This includes MOTs, regular servicing, as well as, any issues that crop up through wear and tear of the vehicle.
Feedback and complaints
If you believe our service has been unsatisfactory or if there’s an issue with your financed vehicle, then we’d like to know. To raise a complaint about your faulty vehicle, please follow our complaints process. We’ll reach out to the finance broker, and/or vehicle dealership to begin investigating the complaint.
If you’d like to speak to us about an existing complaint, please see the details below:
- Phone: 0330 555 1230
- Email: complaints@moneybarn.com
We hope you won’t have any problems with your financed vehicle, but if you do end up with issues, we want you to feel supported.
If you discover an issue early in your agreement, we’d advise you to reach out to the vehicle supplier directly. They should be able to help you investigate and resolve the issue. We can assist you and/or reach out to the vehicle supplier on your behalf, just call our Customer Services Team who will be able to explain the next steps.
If issues develop further into the agreement, then it’s your responsibility to investigate, and pay for any repairs. This includes MOTs, regular servicing, as well as, any issues that crop up through wear and tear of the vehicle.
Feedback and complaints
If you believe our service has been unsatisfactory or if there’s an issue with your financed vehicle, then we’d like to know. To raise a complaint about your faulty vehicle, please follow our complaints process. We’ll reach out to the finance broker, and/or vehicle dealership to begin investigating the complaint.
If you’d like to speak to us about an existing complaint, please see the details below:
- Phone: 0330 555 1230
- Email: complaints@moneybarn.com
For a better road ahead
Moneybarn is a member of the Finance and Leasing Association, the official trade organisation of the motor finance industry. The FLA promotes best practice in the motor finance industry for lending and leasing to consumers and businesses.
Moneybarn is the trading style of Moneybarn No. 1 Limited, a company registered in England and Wales with company number 04496573, and Moneybarn Limited, a company registered in England and Wales with company number 02766324. The registered address for these companies is: Athena House, Bedford Road, Petersfield, Hampshire, GU32 3LJ.
Moneybarn’s VAT registration number is 180 5559 52.
Moneybarn Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702781)
Moneybarn No. 1 Limited is authorised and regulated by the Financial Conduct Authority (Financial Services reference No. 702780)
