Customer Stories – Kelly

Sam Wooller, Customer Experience Communications Manager, Friday, 19 June 2020
Updated: Wednesday, 7 September 2022

I’m currently working day shifts as a carer, having recently changed jobs as I used to work nights. Recently my mum became ill, so working nights was no longer an option for me as I needed to be able to look after her. I bought my previous car for around £500, and when it needed expensive repairs on it, I knew I couldn’t afford it but also that it wasn’t worth paying for!

I needed a car that was more reliable and had low running costs. Without the finance I would have been stuck really, I needed a car for work but also because I’m the family taxi. The dealership I bought from had said they had a car that was right for me, and that I should test drive. When they brought it round for me to take a look at, I genuinely thought ‘No, that can’t be for me to look at?’. It was so much nicer and newer than what I thought I would be able to get.

I actually hadn’t heard of Moneybarn at all before I started looking for vehicle finance. The dealership suggested using them to finance my vehicle and I’ve never looked back. My experience with Moneybarn has changed my attitude to lending, and I would definitely use them again.

Kelly with her Peugeot financed by Moneybarn
Kelly driving

The reason my credit score was less than perfect, was because I had previously been in an IVA, although my credit score was actually on its way back up when I took out my car finance! My credit file was improving, but unfortunately, I was still in the red. I had my bank account and mobile phone but otherwise hadn’t touched any other credit, so it was a struggle to improve my score.

I didn’t expect to get a car this nice on finance. When I’ve fully paid it off the plan, I want to give it to my son and to get another car through Moneybarn for myself. Without the finance I would have been stuck really, I need it for work but also to get my family around, and more recently to take my mum to hospital appointments. I now prioritise my car payments and it’s always the second thing I pay after my rent.

I would absolutely recommend Moneybarn to a friend or my family, as I’ve not had any issues with them, I trust they have my best interests at heart and that they are on my side.

If you’re like Kelly, and you’d like to share your experience with us, please email

I guess it’s all about trust really. When you speak to companies who want your money you don’t feel like they understand. It feels like Moneybarn are on my side.


Sam Wooller, Customer Experience Communications Manager
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